Robert Condon

Enthusiastic and results-oriented IT professional with a strong background in library services. Successfully transitioned from library services in 2019 and quickly learned the technical skills needed to support colleagues and stakeholders  to maximise the platforms we support.

Experienced in wearing multiple hats, having demonstrably excelled as an Analyst, Developer, Tester, and Product Delivery Manager, to deliver an end-to-end implementation process to stakeholders.

Currently working to Implement and Administer Atlassian Products for an Organisation of 15,000 employees:
Enterprise Service Management portal on the Jira Service Management platform, migrating away from shared Outlook mailboxes
*20,000+ requests per month.
*15,000 Customers & 400 Agents across 17 departments.
*80,000 Automations per month, saving 25 FTE posts.
*Standardisation of processes and forms, resulting in 50% shorter resolution times and 90% reduction in complaints.

Jira Software
*Streamlined workflows and customised boards to enhance project visibility and team agility.
*Implemented user roles and permissions for secure access control and project management.
*Utilised Jira Automation to automate repetitive tasks to reduce manual workload.
*Enhanced reporting to provide valuable insights for project tracking and performance analysis.

Confluence
*Established a knowledge-sharing hub for users across various departments.
*Implemented a robust permission structure to ensure information security and access control.
*Optimised content organisation through the creation of spaces and efficient page templates.
*Integrated reporting from Jira Software to increase efficiency.

Out of work, I play board games, which allows me to develop problem-solving and collaborative skills, in an informal environment.

Formerly worked in Public Libraries, restarted my career with a move into Technology as a First Line Apprentice.

Now working as an Atlassian Administrator for an environment of 400 JSM Agents and 400 Jira Software Engineers

I prefer to learn while working.