Robert Fleming

Patient and compassionate Passenger Assistant with over 16 years of experience providing excellent support and care to SEND (Special Educational Needs and Disabilities) passengers, ensuring their comfort and safety, and wellbeing throughout their journeys. I have excellent communications skills, good attention to detail, and a strong ability to remain calm and efficient in different situations. I am committed to finding my next opportunity in passenger assistance to bring my strong work ethic, professionalism and empathetic work style and continue to deliver an excellent customer 

As a passenger assistant, I aided passengers, ensuring a positive travel experience by helping with the boarding and needs during their journey. My duties involved following a set route to collect passengers who mostly had Special Education Needs and Disabilities. After completing my route, I would immediately start my second route and the I would repeat this in the afternoon. I had to ensure I adhered to all safety procedures, including monitoring the passenger’s behaviour to ensure a secure environment. I provided excellent customer service, ensuring all tasks were complete and all passengers were happy. 

O Levels: Maths, English, Technical Drawing, Woodwork, Religious Studies/Denham Secondary School