romani mario ghali

I’m an experienced IT Support / Infrastructure Engineer with a strong background in I’m an experienced IT Support / Infrastructure Engineer with a strong background in supporting users and systems in enterprise environments. I currently work at a client site through DXC Technology, where I provide second-line support across Windows devices, Microsoft 365, networking, and infrastructure services.

I’m comfortable working in fast-paced environments, handling everything from day-to-day user issues to laptop refreshes, site migrations, and more complex technical troubleshooting. I have hands-on experience with Windows administration, Intune, SCCM, Active Directory, and supporting remote users across different locations.

I’m known for being reliable, approachable, and easy to work with, and I take pride in explaining technical issues clearly to non-technical users. I hold active SC clearance, have a full UK driving licence, and I’m flexible with travel or staying away from home when required.

I’m now looking for my next role where I can continue to build my technical skills, add value to a team, and work in an environment that values good support and practical problem-solving.

I’m an experienced IT Support / Infrastructure Engineer with a strong background in enterprise environments, providing second-line support for Windows, Microsoft 365, and core infrastructure. I’ve supported large user bases, handled device refreshes and migrations, and worked in secure, client-facing environments with SC clearance.

I have a solid technical education focused on IT support and infrastructure, giving me a strong foundation in computer systems, networking, and troubleshooting, which I’ve built on through hands-on experience in enterprise environments.