Romanie Smith

Barclays Mortgage Expert September 2021 - Present
▪ Professionally navigate customer-initiated contacts to understand root cause issues, offering solutions which exceeding client expectations. 
▪ Contribute to a comfortable customer experience by showing concern for issues and responding timely. 
▪ Efficiently handle a heavy volume of inbound calls regarding mortgage, showcasing a positive, calming demeanor which focused heavily on practical solutions.

QVC - LIVERPOOL
Customer Service Representative October 2019 - September 2021
▪ Maximised customer satisfaction and retention level by delivering exceptional services.
▪ Developed customized recommendations and offer solutions, exceeding client expectations.
▪ Outstanding interpersonal, customer service, leadership, and organisational skills.

QVC - LIVERPOOL
Orderline Representative March 2019 - October 2019
▪ Held key accountability for efficiently taking orders, while following company rules and regulations.
▪ Managed department inventory, aligning stock with current demands.
▪ Utilised strong knowledge to educate customers on products selection, uses, and benefits.
 

EDUCATION
A-Level or Equivalent in English Language, Sociology, History | September 2019 to May 2021
Winstanley – WIGAN
GCSE or equivalent in English, Math, Separate Science, History, Art | September 2014 to September 2019
All Saints Catholic High School - LIVERPOOL