Ross Shaddick

An astute, focused and highly efficient Service Coordinator Manager, combining an articulate and meticulous approach to both managing service department employees and assisting clients. Adopts a creative and innovative approach to present bespoke solutions, according to specific role requirements. Motivated by building credibility and trust with colleagues and client base, developing and maintaining strong and respected relationships in all fields of practice. Can adapt to a multitude of working environments and will use any gained experience and abilities to contribute positively and productively to any given situation

Company:           Consumer Energy Solutions Limited

Position:              Service Coordinator Manager (2023 – present)

• Collaborate with the Heatforce department, to plan heating engineer’s routes weekly in advance. 
• Manage a team of service coordination colleagues, instruct their tasked itineraries.
• Procure new service plan customers to continuingly grow the service department. 
• Provide training and coaching to colleagues when necessary.
• Proactively assist heating engineers with their targeted appointment slots. 
• Compile weekly KPI report; deliver to heating department director.
• Assist with interviewing internal and externally sourced candidates.

Company:           Consumer Energy Solutions Limited

Position:              Grants Assessor/Sales Advisor (2022 – 2023)

• Qualifying homeowners in England & Wales, prospectively to install renewable energy products. 
• Utilising ECO 4 scheme knowledge to gain client trust and overcome their initial objections.
• Assist sales manager with vetting colleagues’ client applications for their eligibility. 
• Organise appointments to carry out an initial survey of the property.
• Building a pipeline of clients for future eligibility, for conversion into commission. 
• Exceeding targeted monthly turnover of qualified homeowners, with an average increase of 35%. 

Company:           University of Wales Trinity Saint David

Position:              Swansea Campus President (Sabbatical Officer) (2022)

• Represent and engage with all students on campus, to support their academic progress.
• Elected as an executive to the Board of Trustees.
• Regularly attend Chair Council Meetings, to represent 1000 students.
• Organise student events.
• Deliver presentations for welcoming incoming freshers.
• Attend seminars at university campuses nationwide; grow my network.

Company:           Standbrook Guides Ltd

Position:              Regional Business Development Advisor (2016 – 2019)

• Solely responsible for the South Wales region, to manage and grow the client base. 
• Pro-actively schedule face to face appointments, to renew and grow the companies’ publication portfolio.
• Highly successful in procuring new business, by taking the initiative to conduct walk ins to businesses. 
• Achieved a record 98% growth of income to the South Wales regions in 2017.

Company:           PHS Group

Position:              National & Regional Business Development/Team Leader (2015 – 2016)

• Build new business opportunities and present proposals to regional and national companies.
• Progressive growth of 25% through upselling hygiene related products to existing national clients.
• Supervising a team of eight/ten, delivering their assessments and coaching.

Company:           T2 Group

Position:              Business Development Executive/Team Leader (2014 – 2015)

• Proactively contact Welsh businesses to promote training courses for their employees.
• Achieved a consistent turnover in volume of conversion rates. 
• Efficient organisation of the book-in diary.

Company:           EUI Limited t/a Gladiator (part of Admiral Group PLC)

Position:              Sales Executive (2009 – 2014)

• Upsell ancillary insurance related products to customers motor insurance policies.
• Consistently meeting or exceeding sales targets by 15% per month.
• High rating for monitoring scores on calls and regularly provided productive feedback in meetings. 
• Actively involved in developing team events.

Company:           Illuminated Signs Direct (2002 – 2009)

Company:           Design Partnership Wales (1994 – 2002)

• 2023 – 2024 Gower College Swansea - Coaching and Mentoring (CMI) Level 3 – Awaiting grading
• 2019 - 2022 University of Wales Trinity St David - BA (Hons) in film & television – First Class with Honours.
• 1994 - 1995 Swansea College - Business Studies - Awarded City & Guilds Certificate.
• 1992 - 1994 Swansea College - Information Technology - Awarded BTEC National Diploma.

1987 - 1992 Bishopston Comprehensive School - Awarded 6 GCSE’s including English Language/Literature and History.