S Shaw

PERSONAL STATEMENT – Susanna Shaw

I have experience of working as a PA/Executive Assistant for several different senior level executives in a variety of industries which has given me knowledge of many working environments and management styles, which shows I am adaptable and experienced at managing change.

All of the roles have entailed diary management, supporting meetings with document presentation and minute taking.  I am competent with dealing with all levels of internal staff and external clients.

Whilst at Welland Valley Newspapers I travelled between our offices within Lincolnshire, Leicestershire and Northamptonshire and was available to all staff at theses offices to answer any questions on company policies and procedures, health and safety, training, and personnel issues etc, whilst usually being at the office to attend a management meeting.

Many of my roles have also required me to obtain monthly data from Department Heads for the Director I was supporting which I would need to request and follow up if necessary.

Within my roles I have managed staff expenses, reconciled credit card statements, dealt with the payment of invoices, raising invoices for clients.  I have experience of using Xero to reconcile the company bank accounts to payments made/received.  Compiling VAT documents for submission.  I have also been the person to authorise any company spend and ensure that competitive prices are obtained and paid.

Some of my positions have also had an HR responsibility. I have dealt with the full employee lifecycle from advert, referencing, issuing Contracts of Employment, occupational health, absence management, pensions and dismissals.  I have also managed the monthly payroll.  The role also entailed updating the HR database with staff detail, starters, leavers, etc.

I have introduced new HR procedures, for example introduced exit interviews and designed a new application form and completed HR projects – one of which was a Management Information Pack which contained information on the number of starters/leavers, why staff were leaving, absence monitoring, training and appraisals.

I have arranged and attended Senior Executive conferences.  The roles also meant I was the “gatekeeper” for senior Directors, dealing with calls ranging from complaints from customers and tenants to speaking with fellow employees, contractors and investors.

During my roles as a PA I would need to build relationships with fellow colleagues from all disciplines of the business and also at all levels. 

My whole carer has been within positions where confidentiality and data protection have been a high priority, so this is automatically part of the way in which I work, along with accuracy and presentation of all work produced.

During my working career I have regularly updated my skills and I am quite happy to continue to do this as new opportunities arise.

Senior level PA, covering all usual PA responsibilities such as arranging meetings and travel, responding to emails/correspondence, comprising presentations/reports, roles also included office facilities management, HR, accounts, Health & Safety.  

CIPD - Peterborough.