safowan ahmed

Customer-focused hospitality professional with a cheerful demeanour and abundant experience working as a barman and waiter. Delivered exceptional customer service as a bar staff and waiter while working for a diverse clientele across various events and venues like Villa Park, ST Andrews, Molineux Stadium, NEC, Botanical Gardens, Aston University Conference, Cheltenham Racecourses, and other events in West Midlands. Committed to crafting memorable experiences and fostering long-term connections with guests through exceptional service. Proven track record of going above and beyond to ensure guest comfort and satisfaction. Adept at quickly responding to both customer and colleague needs, showcasing flexibility and adaptability. Strong team player with a consistently positive and enthusiastic attitude, contributing to a dynamic work atmosphere.

Evolve Hospitality, Waiter/Bar Staff | June 2023 – Currently Working.  

• Demonstrated proficiency in preparing and serving a wide range of beverages, and food items, ensuring accurate orders and adhering to proper food handling and safety protocols. 
• Exhibited strong multitasking abilities, efficiently managing multiple orders and requests while maintaining a friendly and attentive demeanour. 
• Collaborated effectively with kitchen staff and fellow servers to ensure smooth operations and timely service during high-volume periods. 
• Practiced excellent cash handling and transaction processing skills, accurately processing payments, and providing change as required. 
• Maintained a thorough understanding of menu items, wine lists, and beverage offerings to provide knowledgeable recommendations and enhance the overall dining experience. 
• Consistently demonstrated a professional and polished appearance, representing the agency and respective venues positively. 

Barnardo’s, Volunteer | July 2021 – March 2022

• Actively engaged as part of a team of 6 to ensure customers received good customer service. 
• Collaborated with team membersto prepare 100 clothing stock, including sorting, steaming,  pricing and creating stylishwindow displays according to the currentseason.
• Trained 3 new volunteers in customer service and sorting out clothing accordingly. 
• Served customers in a friendlyand positive manner to ensurethe customers received an easy, seamless, and personalised experience and solved any customer issues. 

Tesco, Customer Assistant - Nights / Twilights | August 2021- September 2021 

• Provided exceptional customer service by enthusiastically assisting shoppers in locating desired products and offering knowledgeable recommendations.
• Maintained an organized and clean store environment by efficiently unpacking stock and ensuring proper placement on shelves.
• Conducted regular stock inspections and intakes to monitor inventory levels, ensuring timely restocking of depleted items to maximize product availability.
• Demonstrated a keen eye for detail and a commitment to keeping shelves fully stocked by swiftly replenishing depleted products.
• Efficiently received, unpacked, and accurately placed new stock items in their designated areas, optimizing product visibility and accessibility for customers.

Curry Inn, Waiter | June 2020 – July 2021

• Served up to 150 people daily, ensuring each customer had a great experience and noted any feedback on improvements. 
• Welcomed diners, guided the customers to the table, answeredquestions about the menu and recommended drinksto increase salesand ensure completesatisfaction.
• Provided excellent customerservice in a professional, hospitable manner always, ensuringthe highest standard of communication and service.
• Coordinated with a team of 4 to lay tables with cloths, napkins, cutlery, and decorations with meticulous attention to detail.
• Assessed numerous customer inquiries, complaints, and requests with a positive attitude, ensuring the issue is resolved.

Coventry University | September 2020 – May 2024

BA (Hons) Business Management – Upper Second-Class Honours (2:1) 

Key modules – Organisational Behaviour, Managing Global Projects, Innovation, Enterprise and Entrepreneurship and Business Analytics. 

Phoenix Collegiate | September 2018 – March 2020

A-Levels - Double Business (Distinction/Merit), Sociology (B).

Phoenix Collegiate | September 2014 – June 2018

1. CSEs, including Maths (4), English (6) and Science (4/5).