Sam Horlock

I have managed two products that we have released and sold B2B - the first being an analytics and insights dashboard for our admin customer base. I was involved in user research (interviews, surveys) to understand our customer's JBTD and from there could shape up the opportunities we can pursue as a team to address pain points and meet our customer's requirements. Within our Product Design function, I assisted with user testing and validation of assumptions to then ticket the requirements for engineers to work on. I ran the Scrum ceremonies and ensured we delivered and iterated quickly, delighting our customers in the process and taking them on our journey of improving the products.

Product Manager

MindGym

Kensington, London (Remote)

(Sep 2022 - Present)

• Led multiple teams of engineers and designers to build digital products in the EdTech space – including work on a 1:1 coaching proposition and client buyer dashboards.
• Operated within Agile methodologies, changing between Scrum, Kanban and ShapeUp frameworks to discovery which worked best for delivery and objective attainment.
• Set OKRs and contributed to the Product Strategy with senior stakeholders and other Product Managers, ensuring that these aligned with the overall business strategy.
• Set effective key results and managed the tracking of the team’s work against these to achieve success.
• Partnered with user research and design to identify our customers needs, jobs to be done, requirements and problems.
• Championed for an outcome-driven approach to problem solving, that fed into our product roadmaps.
• Kept alignment throughout our product’s lifecycles with senior leaders at the business ensuring all interested parties where on board with the direction of the products.

Product Manager

GetAgent

Islington, London (Hybrid)

(June 2022 – Sep 2022) 

• Created and led a new squad to improve the value proposition to a once neglected customer group (B2B).
• Conducted user interviews and analysed user research data via surveys and Google Analytics to validate assumptions made on ways to improve the customer experience.
• Created a product roadmap for our squad which interlinked with other squad roadmaps to display a product strategy for the business.
• Led scrum specific meetings to operate in an agile and effective way to ensure we are continuously discovering value-adds for our customers whilst also regularly delivering.
• Analysed user data daily to make informed decisions on prioritisations for the team.
• Took the initiative and led the product team by gaining alignment on the product mission and objectives. This has been accomplished by keeping the team updated with any new data informed decisions or new directions that have been decided by the company’s leadership team/board of directors.

Product Manager / Web Product Manager 

MindGym

Kensington, London (Hybrid)

(December 2021 – June 2022)

• Worked closely with designers, engineers, data scientists, and user researchers across multiple projects that fell under the remit of the product team. 
• Conducted the team ceremonies and drove the work needed to complete projects that fall under both discovery and delivery phases.
• Took a leading role in identifying what our customers want from the product, and where we can add value at every stage during a customer’s interaction with the product. This has been completed by collaborating with our user research team in conducting interviews with customers to understand the full customer experience and journey when navigating our product.
• Understood the different customers, their needs, and how they may interact with the product. Created personas and used these as North Star customers for the team to take into consideration when planning work.

Customer Success Manager (Technical)

MindGym

Kensington, London (Hybrid)

(November 2020 – December 2021)

• Onboarded new customers successfully onto MindGym’s new digital product portfolio.
• Produced troubleshooting guides and a customer knowledge base to enable customer self-service where appropriate.
• Collated and analysed feedback on our products in collaboration with the product teams.
• Worked closely alongside product teams during discovery phases to understand our potential users and clients for our new greenfield products.
• Assisted with the creation of a no-code product prototype used to test hypotheses and gather feedback that fed into the product’s development.
• Established a team of 6 Customer Success Managers with our Head of Customer Success by taking part in interviews and recruiting the best talent for the company.
• Created a service desk for use within the team to triage both internal and external customer tickets.

University of Sheffield

BSc (Hons) Chemistry: degree class 2:1