Sanja M. Lukic Ph.D

Years in Business
I have several years of experience in retail management, specifically in the stationery and office supplies industry. Throughout my career, I have developed strong leadership skills, successfully supervised teams, and ensured smooth daily store operations. My experience has allowed me to understand customer needs, manage inventory efficiently, and maintain high standards of service and organization.

What I’m Passionate About
I am passionate about creating a welcoming shopping environment where customers can easily find the products they need for school, office, or creative projects. I enjoy helping students, professionals, and artists choose the right supplies to support their goals. Seeing customers leave satisfied and confident in their purchases motivates me every day.

Special Skills I Master
I specialize in inventory management, team leadership, customer service excellence, and sales growth strategies. I am skilled at organizing stock, tracking supply levels, and ensuring the store is always well-presented and fully stocked. Additionally, I excel at problem-solving, training staff, and building strong relationships with customers and suppliers to support long-term business success

As a Pharmacy Store Manager, I oversee the daily operations of the pharmacy to ensure efficient service, regulatory compliance, and high customer satisfaction. I manage staff scheduling, supervise pharmacy technicians and support team members, and ensure prescriptions are processed accurately and safely. I am responsible for inventory control, ordering medications, maintaining proper storage conditions, and preventing stock shortages or expirations.

I focus on delivering excellent customer service, resolving concerns professionally, and maintaining a clean, organized, and welcoming environment. Additionally, I monitor sales performance, manage budgets, ensure compliance with health regulations, and implement strategies to improve productivity and profitability. My role combines leadership, operational management, and a strong commitment to patient care and safety.

Education & Qualifications

Healthy living champion                              HLP 2020

Pharmacy dispensing program                   NVQ level2 2018

The Medicine Counter Assistant Course   NVQ level 2 Buttercups Training 2017/18

Faculty of Law LL.M (Master of Law)     University of Business studies

Faculty of Law                                              University of Business studies

Healthy Living Pharmacy/Leadership       National Pharmacy Association

Open Study College                               Business & Management Level 3    2014/2016                                                

South Essex College                   Children and Young People’s Workforce Level 2   2013/14

University of Cambridge             English for Speakers of Other Languages 2009-2011

Thurrock   Adult Community College       Introduction to office skills 2008