beBee background
Professionals
>
Slough
Sankaranarayanan Ekambaram

Sankaranarayanan Ekambaram

service management

Technology / Internet

Slough, Slough

Social

About Sankaranarayanan Ekambaram:

I have over 15 years of experience in IT Service Management (ITSM), ITIL frameworks, and service governance, I am confident in my ability to enhance your ITSM strategy and drive continual service improvement.

In my previous roles at IBM, SPB Corporation, I have successfully:

  • Led ITSM governance and compliance initiatives, ensuring adherence to SLAs and KPIs.
  • Managed Change Advisory Board (CAB) meetings, overseeing Change & Release Management processes.
  • Directed Major Incident & Problem Management, implementing root cause analysis and service recovery plans.
  • Enhanced IT service reporting and analytics, utilizing tool like ServiceNow to optimize performance.

I am passionate about driving ITSM excellence, fostering cross-functional collaboration, and aligning IT processes with business goals. I thrive in dynamic, regulated environments and excel at stakeholder engagement and process optimization.

I want to emphasise that I am fully authorized to work in the UK (on a dependent visa) and open to relocation.

Note: A recent career break was taken due to a change in visa status and unavoidable personal circumstances.

Best regards,
Sankara

Experience

SPB Corporation Limited (ITES) – UK as Business Process Manager – BPM Aug 2021 – Jun 2023

IBM India from 2008 till 2021 as
Lloyds Banking Group (Banking) – UK/India Integrated Service Manager (ISM) 

MetLife (Insurance) – US/India as Operations Manager

IBM – Netherlands (Internal) / UK Post Office – UK/India as Service Desk Manager    

IBM – Virgin Media (Telecom) – UK/India as User Administrator    

Adithya Birla Minacs, Microsoft (Product services) as  Technical support Associate Jun-2007-Jun-2008                                                                                                                                                                                                                                                                                                                                                                                                                                                            

Education

  • Master’s in computer systems security and Infrastructure – BITS Pilani
  • Bachelor of Technology, Information Technology, Anna University
  • Electrical & Electronics Engineering Diploma, DOTE

Professionals in the same Technology / Internet sector as Sankaranarayanan Ekambaram

Professionals from different sectors near Slough, Slough

Jobs near Slough, Slough

  • Service Manager

    2 days ago

    Transform Housing Group Staines-upon-Thames

    +Job summary · A career opportunity for someone who can offer inspiring leadership to a dedicated team. · +ResponsibilitiesAbout you You will be responsible for the day-to-day management of the Spelthorne Team. · +BenefitsWe focus on outcomes and are open to different ways of wor ...

  • Guest Services Manager

    2 days ago

    IHG United Kingdom

    A fantastic opportunity for a Guest Services Manager to join us at Kimpton Clocktower on a Full-Time contract. · ...

  • IT Service Management

    2 days ago

    Elanco UK - Hook

    We are seeking a strategic and experienced ServiceNow ITSM Manager to lead the vision, · strategy, and roadmap for our ServiceNow ITSM modules. · ...

See jobs in Slough, Slough