About Sean Lawlor:
Sector-versatile Customer Service, Success & Operations Director renowned for excellence, transformation and change management
Experience
A seasoned and dynamic Customer Sucess, Customer Service & Operations leader who has built a reputation for transformation, change and operational excellence, with over three decades of experience spanning domestic and international territories, excels at delivering success in challenging environments.
Well respected and motivational leader, builds outstanding customer support services and scales up operations from national to global through post-acquisition integration of international companies, optimises client relationships with major brands.
Advocates identification of synergies between disparate processes and systems, pulls upon latest technological innovations such as CRM solutions to propel businesses to next stage of evolution, directs cross-functional talent pools and supports rapid growth while maintaining standards.
Specialities:
✹Global Customer Service & Operations
✹Improving B2B Customer Experience
✹Business Transformation & Change
✹Crisis & Incident Management
✹Scaling up Customer Support Operations
✹Operational Excellence & Efficiencies
Education
Third level
Open University
ITIL
Prince 2
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Twilight Manager
Found in: Jooble UK O C2 - 1 day ago
The Choir With No Name London, United Kingdom Part timeAnnual Leave: 25 days paid leave. · Contract: One Year Fixed Term Contract (with possibility of extension) · Benefits: 6% employee contribution pension, Employee Assistance Programme, home working allowance. · The Choir with No Name (CWNN) runs choirs for people affected by hom ...
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Exposure Management Developer
Found in: Appcast UK GBP C2 - 3 days ago
Eames Consulting Group London, United KingdomAre you looking for a role where you can focus on developing tools for Exposure Management, Underwriting, and Actuarial Pricing teams?Eames Consulting has partnered with a leading syndicate that is looking for a Senior Software Developer to develop and implement tools for Exposur ...
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Maintenance Engineer
Found in: Jooble UK O C2 - 2 weeks ago
ThyssenKrupp Materials Ltd United KingdomWe have a new, dynamic role as a Maintenance Engineer at our site in Darton.Working as part of a small team you will be servicing, maintaining and repairing, Waterjet & other types of machinery. You will also be involved with general building, electrical and mechanical maintenanc ...