Sego Betrancourt

I have a master's degree in banking and seven years of professional experience, and I worked with esteemed companies like BNP Paribas and Nespresso, I am confident that I possess the necessary skills and experience to excel in this role.

First of all, my background in banking provided me a comprehensive understanding of the financial industry. I have learned a lot about investment strategies, and financial products. This expertise allows me to provide clients with well-informed advice and solutions tailored to their specific needs.

Moreover, my seven years of hands-on experience working directly with clients have improved my interpersonal skills and ability to build strong relationships. I genuinely value the importance of establishing a warm and meaningful contact with clients. I believe that being empathetic and supportive is important for a client service professional.

Then, I take great pride in my strong work ethic, attention to detail, and seriousness when it comes to administrative tasks. I understand the importance of keeping accurate records, maintaining confidentiality, and following established processes. This meticulousness ensures that information is correctly communicated, actions are promptly taken, and clients' needs are met efficiently.

BUSINESS ADVISOR IN BANKING, BNP PARIBAS, PARIS — SEPT 2020 - JUNE 2023

❖  Managed 100K€+ contracts with a portfolio of 300 customers

❖  Supported and advised numerous clients on opening their own businesses (e.g. dental surgeons,

beauty therapists, cafés, restaurants)

❖  Exceeded sales targets by 30% in insurance, retirement savings and loan products for each term

❖  Successfully prospected and canvassed for several new clients each month

❖  Processed cash management

❖  Improved customer satisfaction

INDIVIDUALS CUSTOMER ADVISOR IN BANKING, BNP PARIBAS, PARIS — JULY 2019 - AUGUST 2020

❖  Exceeded sales targets by 50-100% for each term

❖  Sold, set up and managed savings, insurance, retirement savings, credit products, loans, mortgages

❖  Processed cash management

❖  Thanks to quality service and positive feedback from customers, my customer portfolio has grown significantly

INDIVIDUALS CUSTOMER ADVISOR IN BANKING (CALL CENTER), CREDIT DU NORD, PARIS — JUNE 2018 - JULY 2019

❖  Sold banking products online through hundreds daily calls

❖  Supported customers on their online journey

❖  Assisted clients with their enquiries on the phone

SALES REPRESENTATIVE, IN CHARGE OF CUSTOMER COMPLAINTS AND AFTER-SALES SERVICE, NESPRESSO FRANCE, PARIS

— OCTOBER 2016 - JUNE 2018

❖  Improved customers satisfaction in after-sales service through a dynamic mindset

❖  Exceed sales targets every month

❖  Successfully converted most customer service enquiries into purchases

SALES ADMINISTRATION & COMMERCIAL ASSISTANT, VOGLER, PARIS & LILLE — SEPTEMBER 2015 - JULY 2016

❖  Supervised the brand's jewellery in the different corners in France located in the Printemps department stores

❖  Brought the new collections to the saleswomen

❖  Developed the international market for the brand (Poland, UK, Belgium) with our current customers and found new customers

ICD BUSINESS SCHOOL, PARIS — MASTER’S DEGREE - PROFESSIONAL CUSTOMER ADVISOR & CUSTOMER RELATIONS IN BANKING

Banking fundamentals for the individuals and professionals market. Credit files, business plans, cash management, banking law, risk management, financial analysis, company takeovers

IAE LILLE UNIVERSITY SCHOOL OF MANAGEMENT, LILLE - BACHELOR’S DEGREE - INTERNATIONAL MANAGEMENT AND NEGOTIATION

Project management, international trade techniques, marketing, market development

UNIVERSITY POLYTECHNIQUE HAUTS-DE-FRANCE, LILLE - BACHELOR’S DEGREE - LANGUAGES AND INTERNATIONAL TRADE

Translation and Multilingual Communication. Specialisation in English & Spanish and International Trade