Segufta Khondker

Dedicated professional with expertise in electronics, electrical engineering, administration, and customer service, skilled in troubleshooting, problem-solving, and delivering exceptional results.

LIASON OFFICER - UK                                                                                    June 2024 – Present

Hagleys Group Limited - Birmingham, UK

Liaised with universities for recruitment agreements, promoted Level 3–7 courses via social media, called and emailed prospective learners, recruited students, processed applications, managed paperwork, and tailored pitches to meet their needs, contributing to team targets.

MANAGER                                                                               November 2021 – September 2023

International Education Counseling Center Limited (IECC) - Dhaka, Bangladesh

IECC started its journey as a student counseling agency dedicated to the UK market in 2005. IECC is currently working with the Universities from USA, Canada, Australia, Malaysia, Germany, and the Netherlands. They are the sole representative of the University of Manchester in Bangladesh. As the UK destination manager my duties are following:

• Delegating responsibilities, supervising business operations, evaluating marketing activities.
• Training, motivating and coaching staff as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and arranging training sessions with partner universities.
• Resolving conflicts or complaints from customers and employees.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upper-level management.
• Maintaining liaison with agency representatives, run seminars and help with the student recruitment.
• Counselling students for their appropriate university and guide then until their visa.

SENIOR EDUCATION COUNSELOR                                                         May 2016 - January 2021

MACES - Dhaka, Bangladesh

MACES is affiliated with universities from the UK including top universities like Queen Mary, Nottingham, Glasgow, York, Newcastle, Queen's, etc. My job was to guide the students who were interested in going for higher education in the UK, USA, Canada, Australia, Malaysia and Japan. I guided the students to pick a right course and a university depending on the individual's interest and abilities, and in some cases their skills, requirements and credibility. This required me to have a clear idea about the university location, offered degree courses including module descriptions, tuition fee and living cost, career path options and job opportunities. It was important to find the right fit for the students and guide them accordingly. Guide the students with scholarship and other forms of academic funding applications. Review their personal statements and essays for the scholarship applications. I also guided the students with their visa application and kept liaison with the parents.

SENIOR STUDENT COUNSELOR                                                    October 2010 – December 2012

Student World (BD) Limited - Dhaka, Bangladesh

Student World (BD) Limited was a Sister Concern of Student World Australia Pvt. Ltd. My job responsibilities were:

• Student Visa counseling for Australia, Canada, New Zealand, UK and USA
• Student Visa Documentation for Australia
• Spouse/ Dependent Visa Documentation for Australia and UK
• Administrative, Accounts and IT Support

SENIOR EXECUTIVE (ADMIN)                                                      January 2009 - September 2010

ImportExbd and Digital Auto Care - Dhaka, Bangladesh

ImportExbd and Digital Auto Care both are the sister concerns of Overseas Study Counseling Ltd. ImportExbd was an Importer and Distributor based Company and Digital Auto care was an Automobile Service Center. In both companies I worked as a Senior Executive (Admin). I had a wide range of responsibilities for both the companies.

• Keep mail liaison with the companies which ImportExbd imports from
• Maintain collaboration with the Engineers and Technicians
• Maintain Payroll and Office Expenditure and support Accounts Department
• Keep liaison with the Banks
• Keep L/C details and everything related to the import
• Maintain relationship with the local distributor
• IT support, website and email maintenance
• Maintain liaison with the CEO and the company stuffs
• Important decision making related to the administration

TEACHER                                                                                      August 2008 - December 2008

Seabreeze International School - Dhaka, Bangladesh

I have taught Mathematics, Science and Computing subjects from Grade I to Grade 10

SUPPORT ENGINEER                                                                  October 2007 - November 2007

Jav IT -  Sydney, Australia

I have done some contract jobs for Jav IT for 2 months as a support engineer to provide support for their clients IBM, MLC Insurance, National Australia Bank. I was required to Install VoIP Phones and new PC’s in the client's new offices for Jav IT.

MARKET RESEARCH RECRUITER                                                                  July 2007 -  August 2007

Your Source - Macquarie Park, Australia 

I worked for 2 months in Your Source previously known as Colmar Brunton as a market research recruiter. My job required me to contact the registered customers and go through the predefined queries with them for the clients of Your Source. I was also responsible for deciding if the customer is qualified for the product testing for the clients.

SUPPORT TECHNICIAN                                                                         October 2004 - June 2007

Wireless Data Serviced Oceania - Wollongong, Australia

Wireless Data Support (WDS) is a multinational company and provides the highest level of technical support to various telecom networks like AT&T, Vodafone, Optus, Telstra, Three, etc. and telecommunication products. This required an advanced level of troubleshooting of the mobile devices, Computers, Blackberries, both in equipment and network level. My responsibilities were mainly divided in the following areas:

•  Level 2 and Level 3 Technical Supports
• Customer Care and Content Development
• Advanced Blackberry and OS Support
• VoIP and Testing Devices 

MARKET RESEARCH RECRUITER                                                        July 2004 - September 2004

SeeOz Holidays - Albion Park, Australia 

In September 2004, I started working in a telemarketing company called ‘SeeOz Holidays’. This job required me to respond to customer queries regarding the various holiday packages that SeeOz used to sell. Working in SeeOz gave me a fair amount of marketing experience. This also taught me the skills needed to positively portray a proactive company.

TEACHER                                                                                          February 2003 – September 2003

Silverstar International School  - Dhaka, Bangladesh

I have taught Mathematics, Physics and Computing Science subjects from Grade I to Grade VIII. I was also giving private tutor to a grade 3 and grade 6 student alongside. 

MSc in Electronic and Computer Engineering

University of Birmingham, UK

September 2023 – September 2024

BSc in Electrical and Electronic Engineering

North South University, Bangladesh

January 2013 – April 2016, completed with CGPA: 3.84/4.0

A Level

Edexcel, British Council, Bangladesh 

January 2000 – January 2002