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I’m an IT professional with extensive experience in technical support, systems management, and enterprise technology operations. My background covers both Linux and Windows environments, with hands-on involvement in system migrations, MDM deployments, and cloud integrations across sectors such as finance and healthcare.

Throughout my career, I’ve developed strong expertise in hardware troubleshooting, networking, Microsoft 365 administration, cybersecurity fundamentals, and IT service desk operations. I combine this technical foundation with clear communication and a people-first mindset, making complex IT concepts accessible and understandable to diverse audiences.

I’m passionate about solving challenging technical issues, streamlining IT processes, and helping teams work more efficiently through innovative technology solutions. My experience spans tools such as Okta, Jamf Pro, Intune, Microsoft Azure, and Google for Work—allowing me to balance hands-on troubleshooting with strategic system development.

Beyond managing infrastructure and resolving incidents, I’m committed to continuous learning, automation, and contributing to secure, efficient, and forward-looking IT environments.

Experienced IT professional with over five years in technical support, systems management, and enterprise technology operations. Skilled across Linux and Windows environments, with expertise in system migrations, MDM solutions, and cloud integrations. Proficient in hardware troubleshooting, networking, Microsoft 365 administration, cybersecurity fundamentals, and IT service desk operations. Adept at using tools like Okta, Jamf Pro, Intune, Azure, and Google for Work to deliver efficient, secure, and scalable IT solutions. Known for strong communication skills, a people-first approach, and a commitment to continuous improvement and innovation in IT service delivery.

Strong academic foundation in information technology and computer systems, with a focus on networking, system administration, and programming. Complemented by continuous professional development in areas such as cybersecurity, cloud computing, and mobile device management (MDM) solutions.