Customer Service


About me:

Second-year undergraduate law student looking to find full-time work for the summer period with an interest and ability to continue the position into the academic year. Can use; Zoom, Microsoft Teams, Microsoft SharePoint Workspace, and all Microsoft Office applications to a high degree. Core areas of expertise in customer service, client handling and administrative duties. Fast learner, adaptable and enthusiastic about learning new skills. 


Universal Credit Telephone Agent                                                                                               06/2021 - 09/2021

Remote telephone agent providing support for a wide range of issues to Universal Credit claimants. 

  • Demonstrated communication skills; both verbal and written when helping clients and note-taking at the same time. 
  • Worked independently solving more complicated problems using appropriate digital resources. 
  • Worked as part of a team on an online chat system to support colleagues whilst also helping clients at the same time. 
  • Provided customer service by communicating information to claimants, following procedures for problem resolution, and effectively communicating information to claimants and other colleagues. 
  • Making concise and informative case notes to allow future colleagues to be able to advise appropriately and understand any issues with the claim. 
  • Demonstrating an empathetic yet professional approach to claimants. 


Bottle Tops Store Assistant                                                                                       09/2019 – 09/2020

Serving customers, stocking shelves, stocktaking, helping customers, organising shop floor. 

Transferrable skills: Teamwork, communication, problem-solving, Organisation, time management, customer service skills. 


University of Glasgow, LLB Law                                                                 Second Year - Due to graduate in 2024

Academic transcript can be provided on request. On track to receive a 2:1. Second-year results not received yet. 

2021 First-year results: EU Constitutional Law 67%; Introduction to English Law and Legal Method 62%; The Individual and the State 67%; UK Constitutional Law 61%; Contract Law 64%; Tort Law 68% 

Overall classification for the year: 2.1


Loreto Sixth Form College, A-Levels                                                                                 09/2018 – 03/2020

Geography A*; English Literature A*; Economics A*  


Stretford Grammar School, GCSEs                                                                       09/2013 – 05/2018

English Literature 9; English Language 8; Maths 6; Geography 8; History 9; French 7; Religious Studies 9; Chemistry 7; Physics 6; Biology 7 

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