Shafaq Taseen

As a customer-focused Customer Support and Sales Executive, I have consistently contributed to company profits by
improving team efficiency and productivity. My adept negotiation skills and effective upselling techniques have been
instrumental in driving revenue growth. I excel in customer support and possess strong capabilities in graphic design
and social media management, which have significantly enhanced our online presence and customer engagement. My
organizational skills have led to improved efficiency, and my leadership has played a pivotal role in surpassing sales
targets.

### Professional Experience Summary

I am a highly skilled professional with a comprehensive background in technical support, customer service, billing, fulfillment, graphic design, marketing, accounting, and sales. At Keep Truckin USA, I successfully processed and reconciled high-volume transactions, managed customer support inquiries, and implemented process improvements that led to a 20% reduction in response times and a 95% customer satisfaction rate. As a Graphic Designer and Marketing Manager at Peri Peri USA, I developed innovative design solutions that increased sales and customer engagement by 20% and 30%, respectively. In my accounting roles, I ensured financial accuracy and compliance, managed cash flows, and prepared audit files with 100% precision. As an Account Executive at Sky Scraper, I surpassed sales targets, managed a substantial sales pipeline, and significantly improved financial operations. Additionally, as a Sales Executive at Tribe Consulting, I drove a 25% revenue increase, acquired new clients, and enhanced team performance through effective coordination and training. I am bilingual in English, Urdu, and Punjabi, with strong analytical and communication skills, capable of delivering exceptional results across various business functions.

### Education Summary

I am currently pursuing a Master of Business Administration (MBA) in Business Administration at EdgeHill University, expected to be completed in September. I hold a Bachelor's degree in Accounting and Finance from Comsats University. During my undergraduate studies, I served as a City Representative at the President's House for the Women Leadership Conference and submitted an internship report as an Accounts Manager in a real estate company, showcasing my practical experience and leadership skills.