shan mak (MS)

I am passionate about the retail industry because it brings different variations with each transaction. I enjoy the daily challenges and the opportunity to interact and connect with clients . It's amazing how these interactions can even turn into friendships.

11/2018 to 04/2023

Senior Sales 

Ralph Lauren Asia Ltd (Luxury Division Flagship)

•Achieving sales targets

•Engaging in VIC quantity and upgrading the tier

•Providing impeccable services to clients and be a true ambassador of the brand

•Monitoring and controlling stock

•Providing support to the sales floor and cashier

•Maintaining general security of the boutique, including opening and closure of it, safety of exits and POS procedures.

•Supporting new colleagues

•Assisting the manager to prepare routine reports

05/2014 to 11/2018

Senior Sales (Sales Associate 05/2014 to 09/2016)

Gucci Group (HK) Ltd (Times Square)

Customer Service and Sales 

•Achieved sales targets

•Engaged in upselling, cross selling and multiple selling for all product categories (KPI) 

•Provided superior customer services to every customer 

•Coached Sales Associate to ensure service standards are consistently executed at all time
•Developed and strengthened customer relations in order to gain and keep repeat customers

Stock Management

•Received, displayed and stored merchandise according to company guidelines  

•Handled inter-store transfer of merchandise  

•Kept up-to-date information about the stock level of best, medium and slow selling products, and to promote them accordingly

Maintaining daily operations of the store

 •Implemented proper visual merchandising skills according to company guidelines, both in the window and in-store displays  

•Maintained a safe and clean store environment and performed daily housekeeping duties

11/2011 to 08/2012

Sales Associate

DFS Group Ltd (Burberry)

- Provided customers with luxury shopping experience

- Worked as a team with colleagues

- Assisted in coaching new colleagues

- Handled enquiries and kept good relationships with customers 

- Attended and passed training classes and examinations

- Handled complaints, exchange of products and refund

- Assisted in cashier and window display

- Promoted different kinds of products

05/2010 to 08/2011

Sales Associate

ImagineX Group (Club Monaco)

- Handled enquiries and kept good relationships with customers 

- Provided excellent sales services to customers

- Monitored retails accounting record

- Complied with the Code of visual merchandising product  placement

- Kept shop clean and tidy

- provides follow-up to customers who used alteration services

- Cashier

2009

Lingnan Institute of Further Education

Logistics and Marketing Management