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Keynsham
Shan Walsh

Shan Walsh

Team Coach

Customer Service / Support

Keynsham, Bath and North East Somerset

Social

About Shan Walsh:

Dedicated and customer-focused professional with a proven track record in customer service, coaching, and development within dynamic and challenging environments. 

Experience

Currently working as a Customer Contact Team Coach at a Law Firm within the Mortgage Enforcement sector, I bring expertise in delivering tailored feedback, facilitating training programs, and supporting agent growth through goal setting and development plans.

I thrive in fast-paced environments, demonstrating empathy, attention to detail, and a commitment to delivering exceptional service. My diverse background, including hands-on customer engagement and management roles, has equipped me with the skills to effectively support both customers and colleagues while contributing to organisational success.

Education

Limerick College of Further Education, Ireland — QQI Level 5 in Applied Social Studies

September 2020 - April 2021

In this course I studied the following eight modules and achieved distinction level in: Psychology, Social Studies, Equalities and Disability, Human Growth and Development, Intercultural Studies, Communications, Personal and Professional Development, Word Processing

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