sharmema khanom

am a customer-focused Retail Assistant with a strong passion for delivering personalised, confidence-building service. I take pride in creating a welcoming and inclusive environment where customers feel comfortable, supported, and listened to. I am attentive to individual needs, confident in offering guidance, and committed to ensuring every customer leaves feeling satisfied and empowered. I thrive in fast-paced retail settings, work well as part of a team, and consistently aim to provide a high standard of service that reflects Bravissimo’s values.

Background Experince in Pharmacy retail, Food and Beverages, Tutoring.

Delivered consistently high-quality customer service in a community pharmacy, engaging customers with professionalism, empathy, and clear communication, including supporting elderly and vulnerable individuals.

Provided tailored product guidance and over-the-counter advice, demonstrating strong listening skills and sound judgement on when to escalate queries appropriately.

Maintained excellent store standards through stock replenishment, merchandising, cleaning, and housekeeping, ensuring a safe, organised, and welcoming environment.

Thrived in fast-paced retail and food service settings, following strict hygiene and safety standards while working collaboratively to meet daily operational demands.

Developed strong interpersonal, adaptability, and communication skills through tutoring experience, enabling personalised support, patience, and confidence-building interactions with customers.

• Developed strong attention to detail and accuracy through scientific study and structured coursework.
• Learned to follow clear procedures and work responsibly in regulated, safety-focused environments.
• Strengthened problem-solving and analytical skills applicable to customer queries and day-to-day retail decisions.
• Built effective time-management and organisational skills to balance multiple tasks and deadlines.
• Enhanced professional communication skills, supporting clear explanations and confident customer interactions.