
Sharmila Venkatesh
Customer Service / Support
About Sharmila Venkatesh:
Established performance measures by identifying key performance indicators, defining reporting and dashboard standards of defects for each testing cycle for test management
• Maintained cordial relationship with the clients by understanding their product requirement & delivering the solution as per it
• Conducted daily defect meetings with the Development Team identified gaps and suggested relevant solutions
• Protected development team from outside distractions, impediments or team conflicts to maintain product backlog and project timeline
• Conceptualized & effectuated training & development initiatives for improving employee understanding on performance testing concepts and performance testing tools, building capability and quality enhancement
My excellent career history is built on well-developed analytical and risk-management skills. As someone with superior leadership abilities and a meticulously detail-oriented nature, I have frequently been able to improve processes and bring successful outcomes in a wide range of challenging circumstances.
Please review my attached resume for additional details regarding my expertise and career achievements. I would welcome an opportunity for an interview and I look forward to hearing from you at your earliest convenience so we can discuss the position and your needs in detail.
Thank you for your time and consideration.
Experience
- To be part of professional Organization, take up the initiative for collective growthand development alwayskeeping the
organization goals as a primary focus and acceptingchallenging assignments.
- Demonstrated managerial acumen and technical expertise in Project Management and all stages of life cycle experience in process management and improvement, risk management, root cause analysisand best practices.
Acknowledged team leader with ability to create and sustainhigh work. Exceptional analytical and troubleshooting skills.Superior communication skills enriched with logical reasoning.
KEY HIGHLIGHTS
- Skills
- Primary Skills: Project Management Office
- Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
- Framework: Agile(Scrum),Waterfall
- Databases: SQL Server
- Secondary skill: Testing
- Operating Systems: Windows
- Domain: Finance,Retail, commerce
Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.
KEY HIGHLIGHTS
- Skills
- Primary Skills: Project Management Office
- Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
- Framework: Agile(Scrum),Waterfall
- Databases: SQL Server
- Secondary skill: Testing
- Operating Systems: Windows
- Domain: Finance,Retail, commerce
Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.
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| Title | HGS, NHS UK | |
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| Title | Ishitha Enterprises, India |
| Duration | Dec 2011 –July 2017 |
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Ishitha enterprise - Franchisee of “New Zealandnatural” Ice cream,Australia and “The chocolate Room” in India
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| Title | Thesys Technologies Ltd |
| Duration | Oct 2008 – Sep 2010 |
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T24 Bankingdomain.
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HR Manager
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Personal Details:
Visa Type : Dependent Visa (Tier 2 Skilled Worker Leave to Remain) Gender : Female
Marital Status : Married
Nationality : Indian
Location : Coventry
Other Interest : Learning Tools and Technology, Drawing, Glass painting
Education
master of community development and bachlor of commerce
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