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Sharmila Venkatesh

Sharmila Venkatesh

projectmanagement office

Customer Service / Support

Warwick, Warwick District, Warwickshire

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About Sharmila Venkatesh:

Established performance measures by identifying key performance indicators, defining reporting and dashboard standards of defects for each testing cycle for test management

• Maintained cordial relationship with the clients by understanding their product requirement & delivering the solution as per it

• Conducted daily defect meetings with the Development Team identified gaps and suggested relevant solutions

• Protected development team from outside distractions, impediments or team conflicts to maintain product backlog and project timeline

• Conceptualized & effectuated training & development initiatives for improving employee understanding on performance testing concepts and performance testing tools, building capability and quality enhancement

My excellent career history is built on well-developed analytical and risk-management skills. As someone with superior leadership abilities and a meticulously detail-oriented nature, I have frequently been able to improve processes and bring successful outcomes in a wide range of challenging circumstances.

Please review my attached resume for additional details regarding my expertise and career achievements. I would welcome an opportunity for an interview and I look forward to hearing from you at your earliest convenience so we can discuss the position and your needs in detail.

Thank you for your time and consideration.

Experience

  • To be part of professional Organization, take up the initiative for collective growthand development alwayskeeping the

organization goals as a primary focus and acceptingchallenging assignments.

  • Demonstrated managerial acumen and technical expertise in Project Management and all stages of life cycle experience in process management and improvement, risk management, root cause analysisand best practices.

  • Acknowledged team leader with ability to create and sustainhigh work. Exceptional analytical and troubleshooting skills.Superior communication skills enriched with logical reasoning.

KEY HIGHLIGHTS

  • Skills
    • Primary Skills: Project Management Office
    • Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
    • Framework: Agile(Scrum),Waterfall
    • Databases: SQL Server
    • Secondary skill: Testing
    • Operating Systems: Windows
  • Domain: Finance,Retail, commerce

  • Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.

KEY HIGHLIGHTS

  • Skills
    • Primary Skills: Project Management Office
    • Tool: MS Office,Whizible Project Management Tool, Jira, Soap UI
    • Framework: Agile(Scrum),Waterfall
    • Databases: SQL Server
    • Secondary skill: Testing
    • Operating Systems: Windows
  • Domain: Finance,Retail, commerce

  • Soft Skills: Project Management | Testing Techniques | Quality Control | Test Case Creation | Bug Tracking System and Process | Liaison & Coordination | Training & Development | Hiring & Resourcing | Knowledge Transfer | customer Interaction | Project Management|.
Title TSYS UK for Nationwide Bank
Duration April 23- Nov 23

 

 

 

 

Role Synopsis

 

 

  • Interacting with the Customer relate to credit card queries
  • Processing the payment for the customer
  • Advising about the payment plan
  • Updating the Customer record in backend
  • Validating the customer queries and forward to the concern department
  • Deceased people information- validate, update and initiate for fund transfer or Debt collection department
  • Validating & Adding Additional Card holder for account and initiate card process
  • Segregating post request and working on it
  • Generating statement and sent it to the customer
  • Knowledge transfer to new joiners
  • Documentation regarding work process

 

 

  

 

Coventry University UK

Duration Jan 2023 - Mar 23 Fixed Term Contract

 

 

 

 

Role Synopsis

 

 

  • Interacting with the student regarding travel and fees related queries
  • Interacting with different department to provide inputs to the student queries
  • Consolidate the report and sent to the management
  • Validating the student certification
  • Follow-up with the student regarding carrier
  • Briefing the student regarding the after-degree support

 

 

Title HGS, NHS UK
Duration August 2022 – December 22 Fixed Term Contract

 

 

Role Synopsis

 

 

  • Booking appointment for covid vaccination 
  • Handling customer queries related to vaccination
  • Preparation of daily report regarding the customer requirement
  • Reporting regarding issues related to vaccination
  • Logging complaints regarding the Vaccination
   
TitleIshitha Enterprises, India
DurationDec 2011 –July 2017

 

 

 

Role Synopsis

 

Ishitha enterprise - Franchisee of “New Zealandnatural” Ice cream,Australia and “The chocolate Room” in  India

 

  • Providing Business Requirement for the Web Application Development.
  • Involved in UAT testing.
  • Coordinating with existing Vendors.
  • Presentation to the prospective vendor.
  • Preparation ofthe documents for the Agreements.
  • Managing the operational stores with stock 
  • In-charge of stockmaintenance
  • Managing store employee and allocation and of task
  

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TitleThesys Technologies Ltd
DurationOct 2008 – Sep 2010

 

 

 

Role Synopsis

 

T24 Bankingdomain.

  • Preparation of project Deviation status report,resource utilization report, Project Man daysreport and weeklyreview report.
  • Creating Business logicreport in SQL.
  • Weekly review report.
  • Participating in Project Review meetings and prepared MOM for the management.
  • Preparation of the documents for the Agreements and Sign-off.
  • Involved in Project Auditing.
  • Providing overall outline about all project to the Management.
  • Tracking and reporting the project expenses
  • Training the sub-ordinates
  • Reports regarding the actual billing and non-billing resources
  • Presentation to the management regarding overall outcome of all projects.
  • Whizible Administrator.

 

 

  
TitleAmbeesoft Technology
Duration13thSeptember 2007 To 29th Sep 2008

 

 

 

Role Synopsis

 

HR Manager

 

  • Structuring the team,preparing the Questionnaire, framing of selection criteria, Giving Presentations about the company, Organizing the test and GD.
  • Screening the candidates, Interacting with the technical team for the final selection, Announcing the result, Issuing the offer letter.
  • Allotting the requirements for the teammember’s and getthe work done on time.
  • Involved in arrangement and in execution of Campus Interview.
  • Coordinating with Teamfor technical Interview.
  • Training arrangement for new teamrecruiters.
  • Preparing the dailyand week report,participating in the meetings andinteraction with the management

 

  

 

 

Personal Details:

Visa Type                         : Dependent Visa (Tier 2 Skilled Worker Leave to Remain) Gender   : Female

Marital Status                  : Married

Nationality                       : Indian

Location                           : Coventry

 


Other Interest                 : Learning Tools and Technology, Drawing, Glass painting

 

Education

master of community development and bachlor of commerce

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