Sharon MacGilchrist

I've worked in hospitality for quite a few years and have worked in every department including finance. I am eager to move my career after this long to develop more skills and offer my own. I need an opportunity to help others. 

Duty Manager/ Front of House Manager/ Head Receptionist

May 2016 – Present                                                  Cranfield University – Mitchell Hall – Venue Cranfield

Receptionist

Dec 2007 – May 2016                                               Cranfield University – Mitchell Hall – Venue Cranfield

Receptionist

Jun 2005 – Dec 2007                                                  Travelodge – Marston Moretaine

Retail Sales Assistant

Nov 2004 – Mar 2005                                                   The Officers Club – Luton Harpur Centre

Senior Promotional Sales Representative

Jan 2004 – Oct 2004                                                      Pro Promotions – Cape Town, South Africa

Network Assistant

Sep 2001 – Jan 2004                                                      Baxter I.T. LTD – Cape Town, South Africa

• Health and Safety Level 3 
• Manual Handling Level 3
• Dealing with vulnerable Adults 
• Train the Trainer
• GDPR and data protection
• Microsoft Office
• Customer service level 1 – true2 Leadership
• Customer service level 2 – true2 Leadership
• Interviewing techniques
• Business care – Snakes and Ladders
• NVQ Level 2 – Front Office and UPK Tests
• NVQ Level 1 – Key skills in communication
• NVQ Level 1 – key skills in Application of Numbers
• NCFE Level 2 in Adult Literacy
• NCFE Level 2 in Adult Numeracy
• OCR Level 2 NVQ in Customer Service
• Web Page design (Frontpage)