Shazad Amjid

I am a highly motivated IT graduate with a strong ability to work independently and in a team. My strengths encompass finance, technical operations, and customer service. I am known for my friendly and outgoing personality, which contributes to my effectiveness in professional interactions.

I am a highly motivated IT graduate with strengths in finance, technical operations, and customer service. I excel in both self-directed and team-based activities. My professional journey includes: Service Desk Analyst Netcompany, Leeds September 2021 - September 2022 Acted as SPOC / Tier 1 for issue analysis and resolution. Documented processes and accepted escalations. Performed advanced troubleshooting and participated in service operation processes. Contributed to change management, including implementation and training. Conducted network monitoring and handled issues via phone, email, and chat. Private Business/Client Tax Assistant Tax Lounge, Luton, Bedfordshire June 2017 Provided support within the finance department, including data entry and customer assistance. Maintained financial databases and ensured GDPR compliance. Offered detailed document analysis and improved customer service operations. Industrial Internship (Cyber and Information Assurance, Critical Infrastructure, Training and Simulation) Leonardo UK, Luton, Bedfordshire June 2016 Played a key role in creative design for a significant project. Collaborated with Technical Apprentices to create 3D models using CAD systems. Oversaw mechanical design and provided technical solutions feedback. Warehouse Operative Amazon LTN4, Dunstable June 2020 - November 2020 Responsible for receiving, checking, and stocking goods. Conducted stock control and maintained records. Admin Assistant HMPO, Hemel Hempstead March 2023 - May 2023 Managed mailroom documents, including threat checking and document processing. Conducted quality checks and ensured compliance with service level agreements (SLA). Assisted with manual handling tasks and met site-specific targets. Skills: Strong communication (verbal and written) Effective problem-solving skills Exceptional attention to detail Technical proficiency Self-motivated and adaptable Team management abilities Organized and methodical approach.

Education: BSC in Information Technology from the University of Hertfordshire (2019-2022) BTEC Level 3 Subsidiary Diploma in IT with Distinction* from Luton Sixth Form College (2017-2019) 9 GCSEs Grade A-C, including Maths and English, from Challney High School for Boys (2012-2017)

 Courses: Security skills MS Office specialist Azure Active Directory Jira IT Security Foundations IT Service Desk: Management Fundamentals ITSM (Service Now, Top Desk) Server Administration Training IT Service Management Foundations: Tools GDPR Compliance