Shelby Redgrave

I am a hardworking individual who strives at new challenges. I am both a patient and supportive person by nature who always gives my all to maintain a good working environment and atmosphere.  
I work well both alone and as part of a team. I take all feedback on board and use it develop myself and work to my full potential. I have experience within care (both mental health and palliative) and also working in customer service. This has given me vast experience and knowledge of dealing with volatile situations and resolving them.

Nursery nurse

Eaton park nursery -

Norwich

September 2014 to March 2015

Responsibilities 
My main responsibilities at Eaton park where working with under 2's 
Maintaining paperwork and working with senior and room managers. 
I made sure children always had a toy or certain things to entertain there minds with. I helped children develop there minds with books and educational songs or talking to them and assist them with number games. 
I assisted the children with personal care ie nappy changing and assisting with creams and other medical treatments that where acquired. 
Going alongside a Rota to enable they had structure in there daily lives. 
Talking to parents about there chikdren and providing them with daily dockets and what they had done ie; 
Food intake  
What they did. 
Nappy changes 
Bottle intakes 
Fluid intakes 
 
Accomplishments 
I accomplished a lot working in a nursery. The impact a nursery had on my life was life changing, for me working in a nursery was amazing. Working in a nursery gave me so many opportunities and made me certain working in a nursery is my dream. 
I do want to improve more if given the chance to be a senior or even a room manager. 
 
Skills Used 
I can do planning with EYFS and quoting Individual children have suceeded or whrote and quoted down there next steps. 
I had key children. 
I did books for the childs development to show the parents so thry can look back at the book and see pictures being taken and even capturing the special moments such as there first steps. 
Also worked alongisde senco and helped with challenging children.

Support Worker

Heywoods Grange -

Diss

January 2014 to August 2014

At my most recent position working for Heywoods Grange I was a support worker for adults with severe learning difficulties. On a day to day basis I had to support the adults with their daily routine. This involved supporting them with getting dressed. Also providing them with personal care ensuring their dignity was always up kept. I gave daily medication and supported my service users to go out into there hometown to support them with their daily routines. I also cooked their meals, either a supported food chart or just general cooking. I supported them in any tasks or activities they wanted to do I encouraged them to be more independent. I had a daily support plan to fill on a daily basis to keep other members of staff up to date, or to check if there where any incidents. I have had to be trained to check on fluid and food charts also. I also dealt with finance such as writing on finance sheets.

Barmaid/Waitress

Red Lion -

Kenninghall

January 2012 to January 2014

Within this job I worked with people on the bar serving varies of alcoholic drinks. I also served food in which I always maintained a smile and fast service to meet the criteria of the food standards to paying customers. 
I thoroughly enjoy working behind a bar it gives me enjoyment as I get to meet new people and giving them the friend vibe they want when walking into a bar or pub.  
 
Accomplishments 
What I got from working here was that working within a pub is thoroughly enjoyable and I thrive on the vibe and the ambiance of the pub and interaction with customers.

Support Worker

Sunrise Health Care

2013 to 2014

I worked as a domiciliary carer, which involved providing different needs. For example, I went from house to house, visiting service user's houses and having one to ones with the service user. During visits, tasks performed would include personal care, assisting them with their cooking or cleaning. With this experience I feel that I am confident in working alone if required of me. In addition to this, I also worked with several service users who required palliative care. I provided them with support and also support for their families. 
 
The reason for me leaving this job, is that I feel I work better as part of a team, rather than lone working, and I wanted more challenges within my caring career.

Support Worker

Fryers Walk -

Thetford

May 2013 to November 2013

For this position I was employed for Mencap. I was a support worker for adults with severe learning difficulties. On a day to day basis I had to support the adults with their daily routine. This involved supporting them with getting dressed. Also providing them with personal care giving them full dignity. I also gave daily medication. I also supported my service users to go out into there hometown to support them with there daily routines. I also cooked there meals, either a supported food chart or just genreal cooking. I supported them in any tasks or activities they wanted to do I encouraged them to be more independent. I had a daily support plan to fill on a daily basis to keep check that there medicatoin or any other changes, or to check if there where any incedents and to check on fluid and food charts. I also dealt with finance such as whriting on finance sheets. I resigned from this role due to lack of progression and I wanted to further my care and learn new things.

Bar Maid

Wine Bar -

Attleborough

August 2011 to April 2012

I thoroughly enjoyed my position at the Wine Bar in Attleborough. My duties here involved stock taking, cash handling, serving customers and overall general bar work duties. Here however I was left solely in charge of a bar on many occasions and gained vast managerial experience.

Telesales

Anglia Roofing -

Diss

November 2008 to February 2009

At my position at Anglian Roofing I was an inbound and outbound telesales consultant selling windows, door, roofing and conservatories. I took numerous calls throughout the day from members of the public and traders asking for quotes for their own building development and third party development. Doing this role and my previous role helped me develop my phone manner to customers and helped me learn how to build rapport with customers. This role and my previous role also helped me learn and develop my selling skills and taught me how to overcome objections when dealing with customers. I left this role as it was commission based only and I wanted something a bit more secure.

Diploma

City College

January 2009 to May 2011

National diploma

City College

January 2008 to May 2009

NVQ

Easton College

January 2006 to May 2008

NVQ

Old Buckenham High School

January 2003 to May 2008

Skills