Sherelle Dunham-Phillis

With a strong background in financial analysis, lending operations and a keen eye for detail. I am confident in my ability to contribute effectively to your team.

I am a driven and articulate individual who strives to deliver reliable results, supports a can-do attitude, and wants a new challenge. I have excellent communication skills both written and verbally. I have a sound knowledge of Microsoft Excel, PowerPoint, and Word. I am applying for this position because I have the required skills that are transferable to a new role, and I have the right attitude to deliver results. I work extremely well as part of a team but also consistently achieve my goals on an individual basis.

In my current role at Lloyd’s Banking group, I assess colleagues' interactions with customers and their part in evaluating whether a customer was suitability for personal lending both personal loans, credit cards and overdrafts. Ensuring the customer gets what they need. My experience has equipped me with a comprehensive understanding of lending processes, risk assessment and regulatory compliance.

I am particularly drawn to this opportunity because I want to work for a company that is thinking about the future of everyone. I am eager to bring my ability in analysing data, and customer servicing to your team and help achieve your goals.

I am confident that my analytical skills, attention to detail and commitment to excellence make me a strong candidate for this position. I look forward to the opportunity to discuss how my background and skills align with the needs of your team

●      Analysing calls to ensure that the customers' needs are met. If the customer applies for credit, ensuring that all regulatory requirements have been completed.

●      Assessing customers' complaints to ensure that the complaint manager has followed the FCA dispute resolution handbook to conclude the outcome, then providing robust feedback to the stakeholders advising on any adjustments.

●      Making recommendations for any improvements that could be made by the complaint managers or other stakeholders.

A levels

●    A Level Business Studies

●    A Level Business Law

●    A level Accountancy

Chartered Banker complaint handling qualification was completed.

There were fifteen Tech Quotient (TQ) modules completed to help build technical skills, which are essential for the future in data.

Lloyds Banking Group, in association with Credly, held a data summer school. As a result, thirteen Credly badges were achieved, embedding the technical skills learned in the TQ modules.

Utilising the resources of Percipo and Skillsoft, skills needed to master SQL and Python were acquired through several comprehensive courses.

Additional SQL and Python courses were completed through Data Camp, further enhancing technical expertise.