Shonali Juliane

A results-driven individual with seven years of working experience across divers industries, I bring expertise in medical account management and medical transcription. With the strong background in psychology and counselling. I committed to continuous improvement, I drive efficiency through medical claims, account and team management and best practices, ensuring seamless medical insurance operations across BPO. Further, I am a qualified Specialist Account Management in medical billing, claims, denials and client presentations with an attention to detail, an analytical mind, excellent problem-solving skills, and strong communication skills, having worked with people from all backgrounds. My knowledge and skills will enable me to deliver the best standard of service to the expected level of performance by the management.

PROFESSIONAL EXPERIENCE

Care Support Assistant | Caremark| February 2025 – Present

• Training on medications/first aids/duty of care for special need children and adults.
• Training on providing medical support/care support for disable children/adults.

General Assistant | JD Gyms| February 2025 – Present

• Ensure on client inquires and checklists on day-to-day tasks.
• Ensure gym arena and other staff areas are well professional and tidy.

Service Assistant | Argos Oakley Sainsbury Super Store| October 2024 – December 2024 

• Ensure cashier on customer products, age verification and bills/payments.
• Ensure customer products, age approvals/verifications and bills/payments. 
• Work on put-backs of products in the store and damaged products replacements/exchange for customers.

Account Receivable Expert | Impact Innovations PVT LTD (United States), Sri Lanka | July 2024 – September 2024 

• Ensure the process medical claims and collection denial fixation across US medical insurances. 
• Prepare reports and work on payment posting and cash flow with checks. 
• Prepare and present client deliverables.

Senior Operations Account Receivables – Invent HealthMatics PVT LTD (United States), Sri Lanka| April 2024 - June 2024

• Ensure the process outcomes, including claim-paid rates and insurance aging benchmarks are achieved. 
• Meet the set SLAs for resolving the aged AR, including denial resolution and appeals. 
• Prepare and present client deliverable presentations weekly. Conduct meetings with Collaborate MD and internal teams.

Specialist Account Management – Health Recon Connect PVT LTD (United States), Sri Lanka | August 2020 - April 2024

• Joined as a Senior Operation Analyst and achieved a promotion as a Specialist Account Management within 6 months. 
• Managing client’s account receivables of medical claim payments. 
• Worked on Toxicology, Covid, Infectious disease, PGX and Infertility claims. 
• Making reports like AR collection and verification of benefits. 
• Presenting presentations on the revenue updates with US clients on live. 

 Medical Transcriptionist – Medsource PVT LTD (United States), Sri Lanka| May 2018 - May 2020

• Providing Medical Scribing services to US Health Care Providers. 
• Touch typing of 70 wpm for medical report documentation on live. 
• Using advanced Google glass technology to connect with US doctor on live system. 
• Working on patient’s appointment and type medical reports and upload them. 

ACADAMIC QUALIFICATION

• BSc (Hons) Psychology, Health and Wellbeing (Level 6)

University of Gloucestershire, Francis Closed Hall Campus, United Kingdom | 2024-2025

• Advanced Higher National Diploma in Psychology (Level 4 and Level 5 Extended) 

Academy of International Business QUALIFI UK, Sri Lanka | 2022-2024 | Distinction 

• Diploma in Psychology (Level 3) 

Gatwick College of Business and Social Sciences UK, Sri Lanka | 2023 | Distinction 

• G.C.E Edexcel Ordinary Level - Science 

Cambridge International School, Sri Lanka | 2013 | Passed 

• G.C.E Advanced Subsidiary – Biology 

Cambridge International School, Sri Lanka | 2014 | Passed 

• Primary Education School 

Cambridge International School, Sri Lanka | 2005-2014