Sibel Gunduz

An experienced Customer Experience Associate who is compatible with teamwork, respectful and doing well getting on with her colleagues. An open-minded fast learner who will ask the key questions to capture the knowledge as soon as possible.

Custumer Experience Associate

Conduent, Bournemouth

Helped customers who need support with mobile/ desktop, payments, accounts and other end-user issues
Resolved problems, improved operations and provided exceptional service.

Developed and maintained courteous and effective working relationships.
Provided support to costumers via e-mail, chat and investing their requests to find the best solution possible.

Supported operations by translating key documents into Turkish.

Intern

Nese Kimya Ltd, Bursa, Turkey

Sorted and organized files, spreadsheets and reports.
Answered incoming telephone calls, took down messages and provided information.

Created the company website and its content. 

Bachelor of Arts: International Media & Communications

University of Nottingham - Nottingham • Second Class , Division One