Simon Hawke

I'm an experienced 2nd Line Support Technician living around Bristol.

I'm competent around multiple operating systems and identity platforms, and have worked in busy, professional environments.

My years of working in Sales has given me the skills to speak to people at a human level, to avoid jargon and business terms when talking to customers.

5+ years in phone-based, and direct customer facing sales/recruitment roles.

3 years working for the Forestry Commission, handling tickets for their 1,500 staff across the country.

1 year working for Loqbox Technology, handling tickets and queries for internal staff across 4 countries.

Handling system/identity management and administration, and assisting IT Security tasks.

Comptia A+ qualification.