
sofia uddin
Customer Service / Support
About sofia uddin:
A hard working and skilled individual who works well independently and collectively as a team. I am an ambitious individual who proactively seeks challenges both within and outside my role. I have over 13 years of experience within sales, warehouse and healthcare. Given my extensive experience and knowledge of customer service and communications, I believe I can bring value to your team.
Experience
(2006)– (present) Freelance Bengali & German speaking interpreter, NHS
- Interacting with patients and Healthcare professionals from various backgrounds
- Building rapport with patients
- Compliance of patient confidentiality
- Establishing understanding between Health Professional and patient
(May 2023) -April 2024) Linkcare support – Meridian Care – Hyde Cheshire
- Dedicated Care Support Worker with expertise in providing compassionate assistance to elderly and disabled individuals.
- Skilled in personal care, medication administration, and mobility support.
- Achieved a 95% client satisfaction rate by fostering a supportive and safe environment. Adept at developing personalized care plans and coordinating with healthcare professionals.
(2005) -(2006) Appointment scheduler Tameside loft insulation, Denton
- Efficiently scheduled loft insulation appointments for Tameside Loft Insulations
- Demonstrating exceptional communication and organizational skills.
- Achieved a 20% increase in bookings through persuasive and customer-centric telephone interactions.
(2005) -(2006) Nursing Assistant – Meridian Care Home – Hyde Cheshire
- Care of elderly residents and management of patient mealtimes and medication.
- Delivering excellent service for residents
(1997-1999) Warehouse operative, Furniture company, TopStar Augsburg
- Maintain the warehouse to a high standard
- Managing floor and racking space in the warehouse to facilitate the efficient flow of materials onto the shop floor.
- Offload goods inwards and store in stock location.
- Check delivered quantities against goods received notes.
(1993) -(1997)- German Speaking Cashier at McDonalds Augsburg
- The ability to interact with customers
- Serving food and taking orders at busy periods
- Developing active skills such as communication and precision in a working environment
Education
GCSE’S 1988-1990
- Grades B-C including English language, English literature, Maths and Science and Art
Extended diplomas 2004-2006
- Access course to HE science Pathways
Higher Education 2006-2008
- Studied BSc Hons Physiotherapy at University of Salford
Professionals in the same Customer Service / Support sector as sofia uddin
Professionals from different sectors near Manchester, Manchester
Other users who are called sofia
Jobs near Manchester, Manchester
-
Sales Coordinator
1 month ago
What More UK Ltd PadihamTo assist in the smooth operation of the sales office. To ensure all sales orders are processed onto the system promptly and accurately (by working closely with the customers and reps), customer service and to build and grow telesales accounts. · ...
-
Higher Data Analyst
2 weeks ago
Government Recruitment Service CreweThis is a brilliant time to join RPA. Our organisation is growing and we're at the heart of delivering the Government's agricultural transition and making a genuine difference to the health of our environment and rural economy. · We continue to make year on year improvements in p ...
-
Technical Product Manager
4 weeks ago
Stoelmassage Voorthuizen HuddersfieldWe are looking for a Technical Product Manager to join our QA team in Huddersfield. You will work closely with factories, buying teams, and the wider business to deliver outstanding products, reduce returns, and improve the customer experience. · This is a great opportunity for s ...