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sofia uddin

sofia uddin

customer service, warehouse, interpreter,telesales

Customer Service / Support

Manchester, Manchester

Social


About sofia uddin:

A hard working and skilled individual who works well independently and collectively as a team. I am an ambitious individual who proactively seeks challenges both within and outside my role. I have over 13 years of experience within sales, warehouse and healthcare. Given my extensive experience and knowledge of customer service and communications, I believe I can bring value to your team.

Experience

(2006)– (present) Freelance Bengali & German speaking interpreter, NHS

  • Interacting with patients and Healthcare professionals from various backgrounds
  • Building rapport with patients
  • Compliance of patient confidentiality
  • Establishing understanding between Health Professional and patient

 

(May 2023) -April 2024) Linkcare support – Meridian Care – Hyde Cheshire 

  • Dedicated Care Support Worker with expertise in providing compassionate assistance to elderly and disabled individuals. 
  • Skilled in personal care, medication administration, and mobility support. 
  • Achieved a 95% client satisfaction rate by fostering a supportive and safe environment. Adept at developing personalized care plans and coordinating with healthcare professionals.

 

(2005) -(2006) Appointment scheduler Tameside loft insulation, Denton

  • Efficiently scheduled loft insulation appointments for Tameside Loft Insulations
  • Demonstrating exceptional communication and organizational skills.
  • Achieved a 20% increase in bookings through persuasive and customer-centric telephone interactions.

 

(2005) -(2006) Nursing Assistant – Meridian Care Home – Hyde Cheshire 

  • Care of elderly residents and management of patient mealtimes and medication.
  • Delivering excellent service for residents

 

(1997-1999) Warehouse operative, Furniture company, TopStar Augsburg

  • Maintain the warehouse to a high standard
  • Managing floor and racking space in the warehouse to facilitate the efficient flow of materials onto the shop floor.
  • Offload goods inwards and store in stock location.
  • Check delivered quantities against goods received notes.

 

(1993) -(1997)- German Speaking Cashier at McDonalds Augsburg

  • The ability to interact with customers
  • Serving food and taking orders at busy periods
  • Developing active skills such as communication and precision in a working environment 

Education

GCSE’S 1988-1990

  •  Grades B-C including English language, English literature, Maths and Science and Art

Extended diplomas 2004-2006

  • Access course to HE science Pathways

Higher Education 2006-2008

  • Studied BSc Hons Physiotherapy at University of Salford 

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