sofia uddin

A hard working and skilled individual who works well independently and collectively as a team. I am an ambitious individual who proactively seeks challenges both within and outside my role. I have over 13 years of experience within sales, warehouse and healthcare. Given my extensive experience and knowledge of customer service and communications, I believe I can bring value to your team.

(2006)– (present) Freelance Bengali & German speaking interpreter, NHS

• Interacting with patients and Healthcare professionals from various backgrounds
• Building rapport with patients
• Compliance of patient confidentiality
• Establishing understanding between Health Professional and patient

(May 2023) -April 2024) Linkcare support – Meridian Care – Hyde Cheshire 

• Dedicated Care Support Worker with expertise in providing compassionate assistance to elderly and disabled individuals. 
• Skilled in personal care, medication administration, and mobility support. 
• Achieved a 95% client satisfaction rate by fostering a supportive and safe environment. Adept at developing personalized care plans and coordinating with healthcare professionals.

(2005) -(2006) Appointment scheduler Tameside loft insulation, Denton

• Efficiently scheduled loft insulation appointments for Tameside Loft Insulations
• Demonstrating exceptional communication and organizational skills.
• Achieved a 20% increase in bookings through persuasive and customer-centric telephone interactions.

(2005) -(2006) Nursing Assistant – Meridian Care Home – Hyde Cheshire 

• Care of elderly residents and management of patient mealtimes and medication.
• Delivering excellent service for residents

(1997-1999) Warehouse operative, Furniture company, TopStar Augsburg

• Maintain the warehouse to a high standard
• Managing floor and racking space in the warehouse to facilitate the efficient flow of materials onto the shop floor.
• Offload goods inwards and store in stock location.
• Check delivered quantities against goods received notes.

(1993) -(1997)- German Speaking Cashier at McDonalds Augsburg

• The ability to interact with customers
• Serving food and taking orders at busy periods
• Developing active skills such as communication and precision in a working environment 

GCSE’S 1988-1990

•  Grades B-C including English language, English literature, Maths and Science and Art

Extended diplomas 2004-2006

• Access course to HE science Pathways

Higher Education 2006-2008

• Studied BSc Hons Physiotherapy at University of Salford