Sogunle Femi

I am a dedicated MSC Cybersecurity student with IT skills and one year of customer service experience. With an MSC in Cybersecurity from Robert Gordon University, I have extensive knowledge in network security, risk management, and incident response. I excel in identifying vulnerabilities and implementing effective security measures.

My customer service background honed my communication and problem-solving skills. I prioritize customer needs, resolve issues promptly, and ensure positive experiences. I thrive in teamwork and have strong interpersonal skills for collaboration.

I am actively seeking entry-level opportunities in the field of cybersecurity. I am eager to apply my knowledge and skills in a professional setting to contribute to the security of organizations and gain practical experience in the industry.

I stay updated on emerging trends through online communities, conferences, and certifications. My passion for proactive cybersecurity measures drives me to protect sensitive data.

With a strong IT background and dedication, I am eager to contribute my skills to protect organizations against cyber threats.

• Assisted the IT department in various tasks, including troubleshooting hardware and software issues.
• Conducted routine maintenance and updates of computer systems and software applications.
• Assisted in the implementation of security measures, such as antivirus software and firewall configurations.
• Supported users with technical issues and provided timely resolutions to minimize downtime.
• Participated in IT projects, including system upgrades and network infrastructure improvements.
• Contributed to documentation and knowledge base creation for IT processes and procedures.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Effectively communicated with customers via phone, email, and in-person interactions to understand their needs and provide appropriate solutions.
• Demonstrated strong problem-solving skills by resolving customer complaints and concerns in a timely and professional manner.
• Collaborated with team members to streamline processes and improve overall customer service experience.

I pursued an MSC degree in Cybersecurity at RGU, where I immersed myself in a comprehensive curriculum focused on the protection of digital systems and information. Throughout my program, I completed multiple coursework assignments that specifically delved into various aspects of cybersecurity, with a particular emphasis on utilizing tools such as Wireshark and Security Onion.

During these coursework projects, I applied my knowledge and skills to analyze network traffic, identify potential threats, and implement security measures to safeguard critical data. Through hands-on experience with Wireshark, I gained proficiency in network packet analysis, detecting anomalies, and investigating security incidents. Furthermore, working with Security Onion, I learned to leverage its capabilities for intrusion detection, log analysis, and forensic investigations.

My MSC studies at RGU provided me with a solid foundation in cybersecurity principles, risk management, secure coding practices, and incident response. I acquired a deep understanding of securing information systems, conducting vulnerability assessments, and implementing robust security measures.

Through a combination of theoretical coursework, practical projects, and exposure to industry-relevant tools like Wireshark and Security Onion, I have developed the skills and expertise necessary to excel in the dynamic field of cybersecurity.