Sophia Fahri

Experienced Operations Manager

with a strong blend of leadership and

creativity. Skilled in driving efficiency,

collaboration, and inspiring teams to

perform at their best. Brings together

strategic thinking and creative

problem-solving, while also drawing

on a personal passion for design and

innovation. Known for bringing fresh

ideas and a creative approach to both

professional challenges and customer

experiences, supporting long-term

business growth.

Operations Manager

Hidden Botanics LTD

2022-Present

Wedding & Event Coordination (Online) – Oversaw all aspects of floral

production and delivery for weddings, liaising with couples, planners, and

venues to ensure each event was executed seamlessly and to the highest

standard.

Client Experience – Guided couples through the consultation and design

process, handled special requests, and implemented service improvements

that elevated client satisfaction and referrals.

Supply Chain & Inventory – Managed supplier relationships, monitored

seasonal flower availability, and implemented inventory systems that reduced

waste while ensuring on-time fulfillment for weddings and events.

Workflow & Process Management – Streamlined production and logistics to

meet tight timelines, scaling capacity during peak wedding seasons while

maintaining exceptional quality.

Team Leadership – Recruited, trained, and led a team of florists and support

staff, fostering a collaborative culture focused on creativity, precision, and

client care.

Business Growth – Supported expansion into the wedding market by

developing new design collections, enhancing digital marketing strategies,

and strengthening partnerships with venues and planners.

Strategic Operations – Partnered with the owner on pricing, budgeting, and

forecasting to ensure sustainable growth and profitability within the

competitive wedding industry.

Bachelor of Photography - First Class Degree

Norwich University of the Arts

2018-2021

Built transferable skills in time management, client communication, and

attention to detail while coordinating complex creative projects from concept

to completion. Gained experience working independently and collaboratively,

balancing artistic vision with practical deadlines — skills directly supporting

leadership, customer service, and operational management in a business

environment.