Sophie Smith

I am currently seeking a new role. Having recently returned from travelling Asia I am looking to begin a career.

Customer Service and Operations Executive

Willow and Hall, Twickenham

09/2023 - 01/2025

• Logging and managing cases 
• Managing the trade pipeline 
• Creating and editing leads and accounts 
• Preparing and issuing quotes and proformas 
• Processing sales orders 
• Earned named recognition in positive Trustpilot reviews for delivering exceptional customer service
• Mailchimp email marketing 
• Analysed the company website and collaborated with the marketing team to identify issues and recommend improvements, enhancing user experience and engagement
• Supported the marketing team by updating website images and information through Magnetos backend
• Following up on non-converted sales leads 
• Assisted Operations in finalising and closing liabilities 
• Responding to customer and supplier emails 
• Requesting and tracking customer reviews 
• Responding to public customer comments 
• Actioning Magento credit memos and invoices 
• Processing Royal Mail deliveries and manifest 
• Answering 20-60 calls per day

Senior Front of House (Part-Time)

Thai Upon Thames, Twickenham

10/2017 – Present 

• Using in-house computer systems to log orders 
• Tending the bar and waiting tables 
• Training new members of staff 
• Cashing in the days earnings and providing financial reports 
• Checking and replenishing stock 
• Taking customer service phone calls throughout 

Mystery Shopper (Part-Time)

Proinsight, Serve Legal Ltd, Centrebound Ltd 

10/2021 - Present 

• Conducting detailed evaluations 
• Producing comprehensive reports 
• Analysing customer interactions 

Temporary Cleaner (Part-Time)

Mitie, Kensington 

08/2022 – 01/2023

• Deep Cleaning 
• General Office Cleaning Duties 
• Speed Cleaning

Temporary Event Staff/Security 

FPR Group

07/2022

• Ensured secure access to the Media Hut 
• Providing customer service to media personnel and guests 
• Collaborating with event staff to coordinate procedures and ensure smooth operations at peak times. 

Temporary Christmas Stylist (Part-Time)

Jo Malone LONDON, Richmond & Kingston

11/2019 - 02/2020 

11/2018 - 03/2019 

• Delivering high end customer service 
• Professional gift wrapping service 
• Provide tailored product recommendations 
• Restocked inventory 
• Face paced environment 

BSc Hons Criminology and Cybercrime (1:1)

University of Portsmouth 

09/2020 - 07/2023

A Level (Biology, Psychology & Extended Project Qualification)

Drayton Manor High School 

10/2018 - 03/2020

GCSE (9 A*-C)

The Green School for Girls 

10/2013-06/2018