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Stanley Nwachukwu

Stanley Nwachukwu

Network Operations Center Manager

Telecommunications

Wolverhampton, Wolverhampton

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Services offered

As a Network Operations Centre (NOC) Manager and Service Delivery Manager, my role revolves around ensuring that our network systems function smoothly and reliably. Here’s a brief overview of what I do:

Monitoring and Management: I oversee the continuous monitoring of our network systems to quickly identify and resolve any issues that may arise, thereby minimising downtime.

Team Leadership: I lead a skilled team of network engineers and technicians, providing guidance, training, and support to ensure that we deliver services effectively.

Incident Response: I coordinate our response to network incidents, managing troubleshooting and recovery processes to tackle outages or service disruptions promptly.

Service Quality: I establish and monitor Service Level Agreements (SLAs) to ensure that our services meet the required quality and performance standards.

Reporting and Analytics: I analyse network performance data and generate reports that help us identify trends, improve our services, and make informed strategic decisions.

Collaboration with Stakeholders: I work closely with other departments, such as IT and customer support, to align our services with business objectives and enhance overall customer satisfaction.

Continual Improvement: I implement best practices and procedures for network management, always striving for continuous improvement in both efficiency and service quality.

Team leader
Network operations centre manager
Incident response manager
Network engineer
Service delivery manager
Approximate rate: £ 20 per hour

Experience

have over 19 years of extensive experience in network operations and service delivery management, specialising in incident, fault, and problem management. My career spans various roles, including Service Delivery Manager and Head of Network Operations.

Key Highlights:

Leadership: I have led teams of up to 74 network engineers, fostering a collaborative culture and ensuring high performance through effective team development and mentorship.

Operational Excellence: I have successfully reduced major incident rates by implementing robust monitoring systems and proactive fault detection, achieving significant improvements in service delivery efficiency.

Cost Management: I identified opportunities for cost reductions, leading to annual savings of up to 13% while maintaining service quality.

Strategic Planning: My experience includes developing strategic plans to optimise network performance in high-pressure environments, as well as ensuring compliance with regulatory requirements.

Technology Integration: I have overseen the seamless integration of new technologies into existing systems, enhancing operational effectiveness and improving key performance indicators (KPIs).

Continuous Improvement: I am passionate about adopting new technologies and practices to drive continuous improvement initiatives, resulting in enhanced incident resolution times and overall service quality.

Education

I hold a diverse educational background that has equipped me with the skills necessary for my career in network operations and service delivery management:

MBA in Entrepreneurship/Entrepreneurial Studies (2019)
Nassarawa State University, Nigeria
This degree has provided me with a strong foundation in business management and strategic thinking.

Postgraduate Diploma in Business Administration (2017)
Nassarawa State University, Keffi, Nigeria
This program enhanced my knowledge of business principles and practices, relevant to managing operations effectively.

Bachelor's in Electrical and Electronic Engineering (Communication Engineering) (2003)
Federal University of Technology
This degree has grounded me in the technical aspects of technology and network operations.

Professional Certifications

  • ITIL V4
  • Project Management Professional (PMP)
  • Cisco Certified Network Professional (CCNP)
  • NVQ3, NCFE in Data Analysis

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