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Stephanie Taylor

Stephanie Taylor

Lead Business Relationship Manager

Customer Service / Support

Airdrie, North Lanarkshire

Social

About Stephanie Taylor:

A knowledgeable stakeholder manager with a strong background in customer service and finance, who’s excellent communication and influential skills have led to successfully develop and maintain strong partnerships with internal and external stakeholders. A motivational and inspirational leader, strategic and proactive, a valuable addition to a forward-thinking company.

Experience

  • Internal and external stakeholder management   
  • Identify and implement process improvement
  • Project management 
  • Management of customer feedback and escalations 
  • Client contract & fee negotiations
  • Lead, develop and motivate multiple teams
 

 

Education

SSE plc 

Presentation & Communication                                    Pass 

Certified Lean Practitioner                                          Pass 

People management                                                  Pass

Mental Health First Aid                                               Pass

 

Glasgow College 

Accounting and finance 

HND                                                                              Pass                         Graded unit - AB

HNC                                                                               Pass                         Graded unit - A

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