Stephen Knight

Customer Service – Is exceptionally skilled in delivering outstanding customer service; displays a friendly, polite and courteous manner with a natural ability to build rapport with ease. Has worked in several front-facing customer environments, including working within busy theatres and hotel chains. Whilst employed at various hotels, personally promoted the welcoming of families and assisted with several events. In addition, frequently dealing with complaints and problems; can effectively diffuse tension and provide quick suitable resolutions. 

An adaptable and highly creative professional with over 10 years
of experience within the performing arts and theatre sector; has
worked in theatres and production companies, providing a vast
amount of support behind the scenes within various productions
such as Singing in the Rain, My Fair Lady and Me and My Girl.
Displays outstanding customer service skills and the ability to
multitask and solve problems; has an adaptable approach to both
customers and situations. Is now seeking to utilise the current skill set
gained from attending various courses and throughout previous
a career in a lighting or audio-visual position within the media,
television or film sector to further enhance skills already gained
within the theatre industry.
Achievements

Acted as Scenery Assistant for over 10 years, providing
support on various productions and ensuring the safe loading
and unloading of props to allow performances to occur on
time and within budget.
Provided excellent customer service to all attending the
shows whilst acting as an Usher. Ensured customers were
assisted when required and dealt with complaints in a calm
and effective manner.

Has undertaken various training courses to further support
and develop key skills learnt within the performing arts
sector; for example, recently completed courses in Lighting,
Film-making, Music Technology, and Video Editing.
Provided vast assistance to Sound base UK in relation to
setting up sound equipment for various concerts

Visual Skills/Organisation – Applies meticulous attention to
detail; a highly organised and naturally visual person.
Appreciates the impact an organised and efficiently displayed
stage/set can have in relation to health & safety. Can adhere to
company guidelines, but is proficient in the devising of own ideas
also.

Customer Service – Is exceptionally skilled in delivering
outstanding customer service; displays a friendly, polite and
courteous manner with a natural ability to build rapport with ease.
Has worked in several front-facing customer environments,
including working within busy theatres and hotel chains. Whilst
employed at various hotels, personally promoted the welcoming of
families and assisted with several events. In addition, frequently
dealing with complaints and problems; can effectively diffuse
tension and provide quick suitable resolutions.
Communication – Highly articulate, confident and persuasive
communicator with extensive experience in communication and
the passing on instructions and information to a varied audience
including front-line staff, external third parties, and senior
management. Regularly gives detailed explanations of the menus
and specials available to customers.

Teamwork – Balances team and individual responsibilities;
exhibits objectivity and openness. Gives and welcomes feedback;
contributes to building a positive team spirit and puts the success of
the team above their own interests. Has the ability to build morale and
group commitments to meet goals and objectives; will support
everyone's efforts to succeed.
Career

Sept 2013 – Present Conservation HMS Belfast
Worked within a team of up to 20 individuals.
Ensured the upkeep of all areas of the boat, allowing the
the smooth running of the ship.
Maintained a clean working environment on board the HMS
Belfast.

Sept 2012 – Present Usher King’s Head
Theatre, London
Greeted customers and assisted them to their seats.
Dealt with customer enquiries in a calm and informative
manner, guaranteeing all issues were resolved and any
complaints were directed to the relevant party.
Ensured the theatre remained clean and tidy to maintain
customer satisfaction.
Sold programmes and refreshments to clients.
Oct 2011 – May 2012 Usher Nimax Theatre,
London
Greeted customers and assisted them to their seats.
Promoted and sold merchandise, including programs and
souvenirs.
Sold refreshments, including ice creams, sweets and drinks.
Assisted with all aspects of cleaning and maintenance of the
theatre.

Dealt with any customer queries or complaints; escalated
issues to management when appropriate.
Responsible for the safety and well-being of guests during
any emergencies or evacuations.
Jan 2010 – Sept 2010 Housekeeper St Georges
Hotel, London
Ensured rooms and communal areas were cleaned and
maintained to high standards.
Provided excellent customer service to all guests.
Assisted with stock control.

Jul 1995 – Nov 2009 Scenery Assistant Scenic &
Property Hire, Newport
Painted, constructed and transported scenery for various
shows and productions.
Carried out safe loading and unloading of props and
equipment so as not to cause damage to the goods.
Stock control and the ordering of supplies and equipment.
Produced pieces within tight time frames, working to the client's
exact specifications and requirements.
Jun 1984 – Nov 2009 Stage Hand Sound base
UK, Newport
Assisted theatre productions on a voluntary basis with all
aspects of setting up the sound equipment for various
concerts and events.
Connected wiring and set up equipment, adhering to the strict
health & safety guidelines.
Oversaw aspects of health & safety by taping down the
wiring and cables for any electrical equipment.
Provided an ad hoc support service as and when requested.
Earlier Career

Apr 2009 – May 2009 Stage Hand Mappa Mundi
Theatre Company
Mar 2008 – Sep 2008 KP/Housekeeper Hilton Hotel,
Newport
Jul 2006 – Nov 2009 Kitchen Assistant The Compass
Group
Jul 2006 – Mar 2009 Kitchen Assistant Kings Church
Homeless Centre

Education/Training
2014 Mixing for Electronic Music
2014 Mastering Course
2014 Aerolites Sapphire Touch Console Course
2012 Introduction to ION
2012 First Aid
2011 Theatre Foundation Course
2010 Film-making Course
2009 Music Technology Course
2008 Video Editing
2007 Introduction to Filmmaking
2007 3D Computer Animation
2007 Lighting Training
Interests: A keen interest in aviation instrumentation, theatre
and yachting. A member of the Royal Yacht Association
and a member of the Amateur Video Production
Association; thoroughly enjoys all aspects