Steve Small

Results-driven Client Engagement Coordinator with extensive experience in operations management and client relations, adept at enhancing customer satisfaction and streamlining processes. Leverages expert skills in conflict management, customer service, and communication to build lasting relationships and foster collaboration.

Demonstrated success in leadership and staff training, including cash handling and recruitment, driving continuous improvement initiatives based on client feedback.

Committed to achieving exceptional results in dynamic environments while upholding service excellence and operational efficiency.

Results-driven professional with a strong background in client engagement, operations management, and public service. Skilled in building lasting client relationships, enhancing service delivery, and leading staff training to improve efficiency and customer satisfaction. Experienced in conflict resolution, supply chain planning, and frontline law enforcement, with a proven ability to thrive in high-pressure environments. Demonstrated success in reducing complaints, optimising operations, and fostering collaboration across diverse teams. Committed to delivering service excellence, operational efficiency, and positive community impact.

Completed A Levels in Music and Uniformed Public Services, providing a strong foundation in teamwork, discipline, and analytical skills. Achieved GCSEs in core subjects including Mathematics, English Language & Literature, Sociology, and Geography, demonstrating well-rounded academic ability and communication skills.