Sujatha Jothi

I have been in technical writing, testing, knowledge management, and client servicing for more than 20 years. Over this time, I have produced technical literature for a wide range of products, aimed at an equally diverse range of audiences. From this rich experience, I have developed a skill for clear and accurate writing combined with a flair for the design and presentation of traditional paper manuals and electronic documents. I follow the evolution of the technology surrounding technical publications with much enthusiasm. I have a genuine passion for and interest in delivering technical content and a desire to make a difference. I manage and share knowledge through online training, the knowledge base, Confluence, and the website. I analyse requirement documents and provide inputs to fill the gap that exists between the requirement and the development. I manage issues—I identify, report, and track through fixes. Good at creating evidence to justify and clarify the issue identified. Hands-on experience in troubleshooting technical and UI issues. I am flexible and adaptable and capable of communicating effectively and confidently with a wide range of people across the globe. I am organised and efficient with excellent interpersonal skills. I am self-motivated and have a proactive attitude with a desire to learn and progress. Excel in meeting objectives using independent action, prioritisation, persistence, and leadership skills. I would welcome a meeting to discuss the position or to arrange a meeting. In the meantime, I have enclosed my CV for your consideration, and please do not hesitate to contact me if you need any further information.

Technical documentation, which includes product/project documents, reference blueprints, how-tos, onboarding guides for cloud users, developers, technical writers, and business analysts, user guides, developer portals, API guides, style guides, best practices, peer review, proofreading, demos, online help, training materials, tutorials, glossaries, FAQs, troubleshooting guides, newsletters, product descriptions for new bids, marketing portals, and intranet.

Product management, content management, knowledge management, requirement analysis, technical/product specification, data analysis, RFPs, proposals, blogs, newsletters, user journeys, templates, prototypes, wireframes, enhanced content search, and research.

Project management (Prince2 Certified), client service. Lead and manage a team - clear and open communication, mentoring, allocating tasks based on priorities, goal setting, performance reviews, feedback, and identifying training needs.

Part of the core product development and delivery team throughout the SDLC using both waterfall and Agile/Scrum methodologies. Define user stories, host PI planning, and run daily standups, sprint reviews, and retrospective meetings. Update the scrum board accordingly. 

Manual testing, requirement gathering, gap analysis, test strategy, test plan, test cases, issue management, and client support.

PGDCA (Post Graduate Diploma in Computer Applications)      

MBA (Master of Business Administration)

MPhil (Master of Philosophy in English Literature)

MA (Master of Arts in English Literature)

BA (Bachelor of Arts in English Literature)