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Customer Service / Support
Diocese of London
Sumiya  Warsame


About Sumiya Warsame :

I am an enthusiastic, hardworking confident individual with great communication skills, which tends to get along with all kinds of people. I believe to have great time management skills by making sure I get from point A to point B on time by being organized and punctual. I work well in teams, but also capable of working independently, so if left in a situation I will make sure to handle it in the best way possible. I am flexible and quick on my feet, so if there wasn’t enough staff in the store, I’ll try to help as many customers as I can. From experience I know that working in retail that customer service is a very important aspect, which is why I enjoy talking to the customers and finding out exactly what they are looking for. I like the challenge of meeting the customer’s needs by making useful suggestions and making sure the customer leaves satisfied. 


Medirest: Help Desk Operator (Compass Group)

I assisted Northwick Park Hospital on the help desk where I booked jobs for the catering team, cleaning team and portering team and reported any issues within the hospital, I knew how important my role was as lives were depending on it. I worked here during the peak of the covid pandemic, it was a very eye-opening experience. I hope to work similar roles in the future as I feel that I am well trained in this sort of industry. 

Rigour research: B2B Telemarketing 

- conducting surveys for major brands and organisations
- worked on different telemarketing software.
Got better with my time management as I had to hit targeted calls within a set time frame. 

Marks and spencer: Retail 

- Customer assistance
- Restocking shelves/rails - cashier 

Evolve hospitality 


- waitressing/hotel concierge 

- Stewarding/crowd control at events such as British summer time, all points east festival & London marathons 




Qualifications and Education 

  • PE - A+ 
  • History – A 
  • Mathematics – C 
  • Core science – B 
  • Humanities – B 
  • English Literature – B 
  • English Language – C 
  • Additional Science – C 


  •  Psychology- A 
  •  Geography- C 
  • History -C 

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