Susanne Ward

I am excited to move forward with a new chapter with my career. With a strong background in office management and administrative support, I bring a wealth of experience in streamlining operations, enhancing productivity, and delivering exceptional results.In my current role as Office Manager at Reading Solutions UK Ltd, I oversee the daily operations of the office, ensuring seamless functionality. Key achievements include:• Financial and Operational Oversight: Managed office supplies and software subscriptions, created and dispatched invoices to schools, and coordinated orders to the United States—processing over $3 million worth of orders for 2024 independently.• Client and Team Support: Assisted the sales team with program-related queries and liaised with U.S. counterparts to resolve issues promptly, fostering strong crossborder collaboration.• Policy Development and Compliance: Authored and implemented policies such as DSE assessments, Visitor Policy, Key Holder Policy, and Cybersecurity Policy, while maintaining compliance with GDPR regulations.• Event Coordination: Organized company events, including venue bookings and travel arrangements, 

I am excited to move forward with a new chapter with my career. With a strong background in office management and administrative support, I bring a wealth of experience in streamlining operations, enhancing productivity, and delivering exceptional results.In my current role as Office Manager at Reading Solutions UK Ltd, I oversee the daily operations of the office, ensuring seamless functionality. Key achievements include:• Financial and Operational Oversight: Managed office supplies and software subscriptions, created and dispatched invoices to schools, and coordinated orders to the United States—processing over $3 million worth of orders for 2024 independently.• Client and Team Support: Assisted the sales team with program-related queries and liaised with U.S. counterparts to resolve issues promptly, fostering strong crossborder collaboration.• Policy Development and Compliance: Authored and implemented policies such as DSE assessments, Visitor Policy, Key Holder Policy, and Cybersecurity Policy, while maintaining compliance with GDPR regulations.• Event Coordination: Organized company events, including venue bookings and travel arrangements, ensuring smooth execution.

St Joseph’s comp, Mill lane, Hebburn, 1994-1999GCSE: Maths D, English D, Science D, Art C, Geography D, History C,Religious Education D, French Distinction. Gateshead College, Durham road, Gateshead1999-2001BTEC Level 2 preforming ArtsBHSFebruary 2011Edexcel level 2 Diploma in retail skills (QCF)City and Guilds Health and Safety for catering 2016-2019City and Guilds food hygiene 2016-2019Reading Solutions LTD2024Office Management CourseNFCE English Functional Skills – Level 2 Pas