About Suzanna Piper:
I have 18 years’ experience in professional employment, with a focus on both customer-facing roles and executive support. I have proven to be a highly organised and efficient individual, with the ability to manage time, prioritise workloads and meet tight deadlines under pressure. I am friendly and approachable in nature with excellent interpersonal and customer relationship skills. As a PA I have exhibited confidentiality and discretion when working with directors and senior managers and effectively managed all aspects of their schedules.
My outside of work interest include fitness/gym training, documentaries, reading, spending time with my soon to be husband, son & family, as well as close friends. When the opportunity arises I really enjoy exploring new places on holiday. I use Excel regularly for personal budgeting, planning holidays and collating information from research.
Experience
Key Skills & Competencies
Experience & proficiency with Microsoft Office; Word, PowerPoint, Excel, Outlook, as well as Concur, Xero, Dext (AKA Receipt Bank)
Audio typing, word processing (certified) and effective minute taking and IT skills
Thorough understanding of Director level responsibilities and needs
Able to work on own initiative and to tight deadlines
Ability to prioritise workload in a demanding team environment
Excellent communication skills, able to liaise confidently with all levels of employees
Career History:
Operations Director OEI Paris Ltd, Andover Sept 2020 - Jun 2021
I was the first person in the company to take on this role, in order to allow the Managing Director to be out of the office and back to being hands-on with construction jobs. The role enabled me to learn a brand new industry as well as implement processes and procedures in order to make the business run more efficiently. My duties were varied and included, but were not limited to:
Scheduling worker’s diaries to allocate jobs
Expenses & allocating payments on our banking system. Also liaising with our accountant for VAT & construction Industry Scheme deductions
Managing the director’s email inbox regularly as well as my own to ensure a swift response to potential clients
Writing up quotes and invoices, sending them out, building client relationships, managing credit control
Liaising with clients & suppliers about jobs or materials
Placing orders with suppliers and setting up trade credit accounts
Arranging accommodation for long term jobs that are not local and congestion charges when jobs are in London
Ensuring office and kitchen supplies are always stocked and ordering items when required
General admin & day-to-day running of the office; answering phone, printing, filing & greeting visitors
Office Manager & Personal Assistant FCB Health, Basingstoke April 2016 - Aug 2020
From when I started at FCB Health (formally known as FCB Halesway) I was PA to 2 Managing Directors and the President/Founder of the company. Due to a management restructure and the business reducing to 1 Managing Director from June 2018, I took on the role of Office Manager with the occasional requirement to carryout PA duties.
My duties included, but were not limited to:
Organising external/internal meetings, arranging refreshments
Organising company events e.g. annual Christmas party and annual summer party
Raising purchase orders, expense claims, arranging and authorising invoices
Arranging travel; flights, taxis and accommodation
Managing meeting room bookings for the business
Ensuring all office and kitchen supplies for the office are well stocked, ordering kitchen stock weekly & maintaining general office supplies when required
Key point of contact for all facilities issues. Overseeing and managing all facilities and maintenance activities to ensure successful completion
Managing and maintaining 3rd party vendor i.e cleaners, caterers and landlord relationships, negotiating cost savings for the company
Supporting the induction process by working with HR and IT to ensure that desks, equipment and access cards were allocated on the start date.
Inputting timesheets for myself and the Managing Director
Liaising with third party contractors to ensure relevant work is carried out in a timely fashion
Managed office space planning and desk moves, working with IT, HR and department heads to ensure best use of office space
Personal Assistant Tech Data, Basingstoke June 2012 – April 2016
PA to 4 Board Directors (Finance Director, Operations Director, Sales Director, Managing Director of the Mobile division) and Senior Vice President of the mobile division who was on the European Executive Board at one of the world’s largest distributors of IT products and services. Whilst at Tech Data I worked in a fast paced environment, giving full administrative & secretarial support.
My duties included:
Organising external/internal meetings, attending while taking minutes, arranging refreshments
Dealing with an average of approximately 170 incoming emails per day, as well as sometimes needing to deal with the inboxes of my Director’s mailboxes.
Raising purchase orders, expense claims, arranging and authorising invoices
Creating agendas for Board meetings
Making appointments and arranging all aspects of travel and accommodation
Managing meeting room bookings for the business
I was also involved in event projects for the Mobile division, assisting in organising and hosting quarterly vendor events, and scheduling appointments for the European Vendor Partner Summit & Canalys in Barcelona, the CES Trade Show in Las Vegas and Mobile World Congress in Barcelona. I travelled to Barcelona twice to be part of the support team at the events.
Throughout my time at Tech Data I have also supported additional board directors including the HR Director and Managing Director of another Business Unit. I built strong working relationships with the Board, Senior Management team and many other staff members by being able to adapt my approach and understand different personalities. I have also assisted in recruiting 2 PAs into the business and chaired the company’s charity team meetings for almost my full duration at Tech Data.
Temporary Agency Work (Mainly Office Angels, Birmingham) April 2012 – June 2012
- Claire’s Accessories Head Office: Administrator, processing stock take reports & general business support
- NEC Baby Show: Brand Ambassador, Demonstrating and selling a product
- Advantage Healthcare Recruitment Agency: Administrator, processing timesheets & general business support
- Garwyn Ltd: Administrator, processing expenses
- Smile Education Recruitment Agency: Resourcing & interviewing potential teaching staff to join agencies books.
Resourcer & Assistant Red Rock Consultants, Birmingham Feb 2012 – April 2012
I resourced for the Social Care Sector which involved finding suitable candidates online, writing job adverts and conducting telephone and face to face interviews. I also supported a colleague who started the care division within the company. We built up the database and I also provided any other general support as needed.
Internal Sales Executive & Sales Admin 2e2 UK Ltd, Birmingham Oct 2010 – Jan 2012
Provided verbal and written quotations for computer equipment and/or support contracts
B2B Account Management
Ensured all orders were booked before the expiry of the current contract
Managed customer’s POs and acknowledged within 24 hrs of receipt supplying expected service delivery dates
Assisted the field sales staff in managing and controlling business
Provided accurate sales and margin analysis on a monthly basis and participated in daily general admin
Devised a step-by-step training manual
Responsible for checking and processing all bookings on the system
Liaised with different departments to ensure orders completed
PA to Director (P/T whilst at university) Learn-Too Digital, Birmingham Oct 2009 - Sept 2010
Answered the telephone, filing, sorted mail and deliveries
Answered client’s queries and provided information via telephone & email
Maintained appointment diary & scheduled meetings
Customer Accounts Advisor HSA Simply Health, Andover Oct 2005 – Sept 2009
Managed customer’s accounts, dealt with queries and problems
Processed the monthly Direct Debit runs and rejections
Issued refund cheques and invoices
Received and processed financial bank reports, often performed under pressure due to strict deadlines
Allocated payments for corporate clients
Gave monthly updates during board meetings with other departments and managers as the accounts department representative
Trained 3 team members and produced training manuals
Learnt and became incredibly competent with the new bespoke computer system introduced to the company
Travel Advisor Going Places, Andover Jun 2003 - Sept 2005
Helped customers find a suitable package holiday or planned tailor-made travel itineraries and close the sale
Booked holidays using the computer or calling companies and organising the booking via telephone
Collected deposits and devised payment plans
Kept booking forms up to date
Liaised with customers regarding ticket collection and any changes such as cancelled flights, and arranged alternatives
Promoted extras such as travel insurance and car hire
Attended regular in-service training sessions on customer care and selling insurance
Education
Sept 2011 –May 2012: OCR Level 2 Certificate in Text Processing - Business Professional
o Modules included: Text Production, Word Processing, Audio Transcription and Speed Keying
Also years of on the job experience and in-house training.
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