Swastika Sahu

I am a Certified Salesforce Administrator with proven, practical experience in Salesforce CRM development and maintenance, supported by over 10 years of IT experience in development and support.During this time, I’ve built a strong ability to streamline business processes, improve data integrity, and support end users across multiple departments. I’m skilled in creating custom objects, fields, flows, dashboards, reports, and automations, as well as managing user roles, profiles, permissions, and page layouts.Worked with Salesforce Dynamic Forms to enhance page layouts and user experience. I also have practical experience in data integration using Data Loader and form automation with third-party app integrations.

Over the past year, I completed several Salesforce training programs, including the Supermums Salesforce Training Program. I achieved multiple Salesforce certifications : Salesforce Administrator, Salesforce DevOps Fundamental, and SaaS Data Protection. These programmes strengthened my skills in automation, problem-solving, and platform optimisation, and I am continuing to pursue a few other advanced level Salesforce certifications.

In my recent roles, I worked on multiple complex assignments involving advanced flows, dashboards, reports, user management, and data management. One of my key projects involved designing and integrating external forms with Salesforce to automate record creation. I collaborated closely with stakeholders to gather requirements, designed validation rules, and used a third-party application to ensure that form submissions automatically created the correct custom object records. The solution is fully functional and meets all business requirements.

Additionally, my 10+ years in IT have given me strong analytical, communication, and leadership skills. I know how to gather requirements, translate them into technical solutions, deliver projects end-to-end, and support both users and teams effectively. I also have experience leading and training teams, which helps me work well in collaborative and cross-functional environments.

Salesforce Administrator, Lighthouse(Ireland) Ltd        

March 2025 – August 2025

• Salesforce administration, including managing user roles, profile, permissions, page layouts and custom objects.
• I was responsible for integrating new forms for the organisation to automate the process of handling the form submission to Salesforce and automate the custom records creation.
• I did create and generate complex reports within the Salesforce platform.
• Experienced in Salesforce data management utilizing the Data Loader tool.
• Designed and implemented Salesforce Flows to address specific business requirements and enhance process automation.
• Performed regular maintenance and updates of roles, profiles, permission sets, and sharing rules to support secure and efficient user access.
• Implemented Salesforce Dynamic Forms to create flexible, user-friendly page layouts tailored to business needs.
• I undertook business analysis to understand their requirements, proposed and project managed the deliverables, implemented the solution.
• Actively involved in form integration projects utilizing Jotform. Given my experience with the principles of form building and integrating them with Salesforce, I did anticipate a smooth transition to working with FormAssembly.
• Did troubleshooting, data cleansing(wherever required) and deployment to sandbox or Production effectively.
• Partnered with stakeholders to define user needs, applied strong problem-solving skills, and consistently delivered projects on schedule.

Supermums Salesforce Professional Development Program (UK)                     

November 2024 – November 2025

• Supermums is a global organization and registered Salesforce Trailhead Academy Training Partner specializing in providing professional training and upskilling for roles in the Salesforce ecosystem.
• Training covered: Data Management, Process Automation, User management, Security, Reports and Dashboards, Custom App Development, Flow and  Automation, NPSP, Agile Project Management, AppExchange Tools, Web-to-Lead and lead management process, Risk Management and System Security, Information Management, GDPR, and Dev Capabilities.
• Worked with Salesforce Dynamic Forms to enhance page layouts and user experience.
• Developed and enhanced a wide range of real-world CRM modules and business-critical assignments, ensuring timely and accurate delivery.
• Led and completed a full end-to-end CRM implementation from scratch, delivering a solution fully aligned with business requirements.

Technical Support Engineer, Wicrecend, Shanghai (China)        

April 2018 – January 2022

• I was responsible for providing technical solutions based on the different Use Case problems for various Microsoft clients. 
• Trained with Office 365 technical aspects and PowerShell commands under Microsoft and have a strong understanding of their ecosystem.
• I delivered a solution that met their requirements and helped the client resolve their O365 issues.
• I was also part of the peer review for my sub-ordinates and also trained the interns for smoother onboarding.

Software Developer, QPSoftware, Shanghai  (China)        

February 2017 – April 2018

• Over 1 year I was responsible for developing and integrating an e-commerce platform for a website. 
• Applied business analysis techniques to understand their needs, utilized project management methodologies to deliver, and executed solution implementation.
• Single handedly worked on an end-to-end solution for the payment gateway integration.

I.T Analyst, Tata Consultancy Services(TCS), Bangalore (India)             

October 2011 – November 2015

• Worked in APAC & EMEA J&J Digital marketing portfolio, developing and supporting multiple brand websites.
• My responsibilities included undertaking business analysis to fully comprehend client requirements, the formulation of proposals, the project management of all deliverables, and the final implementation of the designed solution using Web technologies like HTML, javascript, CSS, REST API, CMS.

• Master of Computer Applications(MCA) from KIIT University, Bhubaneshwar (India)