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Syed Wajid Ali

Syed Wajid Ali

Project , Service Delivery or Transition Manager

Services provided: System Integration , voip , Design , Telephony / Telecommunications , Integration , Networking, Hardware & System Admin , Technical project management , Infrastructure Engineers

Maidstone, Maidstone District, Kent
£100 / hour
Approximate rate

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About Syed Wajid Ali:

A Techno-management professional with 18+ years of experience in telecommunication and ICT industry, having strong acumen in end to end project management both waterfall and agile methodologies. Successful track record mobile network Rollout, upgrade, migration, operations and MS transition projects.  Extensive experience of solution design, process flows based on respective frameworks, network implementation, integration, testing and operations (LAN, WAN, Data and voice)   

Experience

Key Competencies

  • Service Transition 
  • Change & Risk Management 
  • Service Operations Management
  • Software Defined Networking
  •  people management skills
  • Release Management 
  • Project Management (Waterfall & Agile)
  • Managed Services 
  • LAN / WLAN Infrastructure
  • Leadership
  • Problem-solving
  • Rollout and Delivery 
  • Vendor Management 
  • Business Continuity 
  • Coach and Mentor 

 

Key Achievements

  • Lead the successful deployment, functional, operational testing and launch of $75million triple play services (Data, Voice, IPTV) infrastructure project for Wateen Telecom, Operation processes & Quality Management based on eTOM/ITIL. 
  • As Service Transition Manager, played key role in providing business, Technical and Operations Readiness support to the new Releases and multiple projects successfully tested and handover to operation with appropriate trainings 
  • At stc Bahrain, International and national POPs expansion and enhancement project worth $3 Million, that enabled business sector to grow revenue by ~22% in the year. 
  • Redesigned procedures in Service Delivery and Service Management to accelerate implementation and reduce service delivery time by 32%.
  • Played key role in Mobile and Fixed Number Portability enablement project for Zain Bahrain to comply with regulations.
  • Accomplished mobile and fixed line Zain Network swap project ($23million TCV) with minimal service disruption, ensuring agreement on acceptance criteria of seamless service transition, monitoring during warranty period   
  • Business Process Redesign and team coaching at Zain Bahrain to improve customer satisfaction, achieved 80% improvement.
  • Implemented & migrated 700+ users for Bahrain Gas, largest UCaaS stcOne's customer, conduct comprehensive feature testing, user and admin training and acceptance from customer. 

 

Career Progression

Designation: Service Delivery/Transition Specialist 

Company Name: stc Bahrain

Tenure:  Oct-2020 till April-2023

Location: Kingdom of Bahrain

 

  • Accountable for end-to-end national and international connectivity deliveries, service acceptance and trigger billing.
  • Collaborating with Solution Architects and project SME’s to determine technical and operational readiness requirements ensure timely completion of all activities Before Go Live, Go Live & warranty phase.
  • Tracking and logging actives and update progress, Reporting progress in weekly review meetings with stakeholders.
  • Supervise incoming and outgoing material from wholesale store and make sure that all process is in place.
  • Contribute in planning and execute wholesale special project i.e. INOC, Salesforce implementation, Data reconciliation, continual improvement.

 

Major Achievements & Projects 

  • Recommendations and prepared implementation strategy network POP expansion for src Wholesale.   
  • Migration and stcKSA POPs 
  • Successfully delivered international connectivity with partners and customers i.e. BT, Orange, Etisalat, DU, AWS, stc KSA, TATA, Infonass, TTI, China-telecom, BIX, DE CIX, AMS IX, UAEIX. 
  • Delivery and Hardware Inventory management, process enhancement and management for wholesale unit. 
  • Facilitation and resource arrangement for co-location clients in stcBH data center (Radian Arh, PCCW, BT, stcKSA etc.).

 

Designation: Enterprise Service Delivery & Service Transition Manager
Company Name: stc Bahrain
Tenure:  Sept-2017 till Sept-2020
Location: Kingdom of Bahrain

  • Responsible for service delivery/Project Management of ICT solutions for Enterprise customers.
  • Feasibility and delivery planning and execution for customer requirements i.e. IT infrastructure, Data Connectivity, Internet, Voice over various technologies. 
  • Customer liaison, project coordination and updates.
  • End to end testing validation, handover and acceptance to the customer, and trigger billing.

 

Major Achievements & Projects 

  • Process enhancement and development with Seibel team 100% improvement in delivery rate per week.
  • 12 months of deputation in network to improve enterprise delivery process /automation.
  • Bahrain Election 2018 resilient connectivity for country wide sites and CIO office.
  • Project Delivery, AMEX Int. Connectivity Project.
  • BBK/AlSALAM Surveillance / Connectivity Project.
  • Hosted Voice Solution, Macfee Security Solution.
  • Almoyyad migration, Red Teg Project, US NAVY intl connectivity.

 

Designation: SME (Service Transition Lead)
Company Name: Mobitel Bahrain (Deployed at Mena Telecom for Huawei Managed Services)
Tenure:  Nov-2015 till Sept-2017
Location: Kingdom of Bahrain

  • Providing Business, Technical and Operations Readiness support to the Mena telecom team, delivery of Wimax to LTE migration.
  • Designed IT service support model in agreement with on/off shore service delivery teams
  • Draft detailed service transition plan before each major release,
  • Track, measure daily & weekly reporting to Huawei & Customer management on technical readiness portfolio reports on current progress and next activities
  • Defined knowledge transfer & training plans for the technical and operations support teams, utilizing in-house training team, project SME’s
  • Enabled new alerts and monitoring system following a proactive operation approach to identify any errors & service risk at early stages
  • Worked with Service transition management team and provide support to deliver against business, technical & operations readiness acceptance criteria, to enable the teams to accept and release the updated services into live operations.
  • Coordinate with Huawei test & menatel UAT teams, Arranged service rehearsal test plans execution timely 
  • Negotiated and facilitate post go-live warranty support requirements with key project/support stakeholders.
  • Coordination with Program, Project, Solution and Operation teams (IM/CM/PM/SD) during release management different phases (Before Go Live, Deployment, and Warranty etc.)
  • Lead Service handover forum & ensure smooth service transfer New Delivery > BAU (Huawei Project > MS Operation)
  •  

Major Achievements (Huawei Technologies, MS project Menatelecom)

  • Migration from WiMax to LTE, acceptance testing and handover. 
  • Implementation of various customers VoIP service solutions over WiMax, LTE, Microwave, and fiber access.
  • Improving ticket closure with in KPI, faster implementation of service to customer.

 

Designation: Core Network Specialist (Transition Project Manager)
Company Name: Mobitel Bahrain (Deployed at Mena Telecom for Huawei Managed Services)
Tenure:  July-2008 till Nov-2015
Location: Kingdom of Bahrain

  • Part of Core network teams, responsible to manage and maintain core network.
  • Core Network management, maintenance, configuration, all elements, routers, switches and access control policies.
  • Review and update service transition plan for major release to ensure timely completion of all activities Before Go Live, Go Live & warranty phase 
  • Defining acceptance criteria ensuring business/IT Readiness,  Impact Assessments and change management, 
  • Handle service-engineering task between business units and suppliers.   
  • Conducting regular training to NOC/helpdesk staff including team building and development. 
  • Traffic measurement supervision and analysis expansion planning and implementation.
  • Managing Cisco support contract on behalf of Zain Bahrain. 

 

Major Achievements and Projects

  • Managing Network swap from NSN to Ericsson; active role in all phases of project from installation and go live equipment installation powering and ATP for MPBN CS/EPC Ericsson.
  • Initiate SBC project, RFP response reviews, proposal comparative statement, cost negotiation, successfully launch with new node, achieved ROI within 12month.
  • Active participation in swap proposal reviews and feature mapping and dimensioning exercise, planning integration for coexistence of both (NSN/Ericsson) network and then cutover.
  • Fixed line access swap form 16d (Redline) to 16E (Huawei), CPE customization with Huawei for 16E.
  • Number portability for Mobile & Fixed, Integration of Core network with IT for Provisioning/billing. (SOAP/FTP). Automation of health check and Statistical, other report.
  • E2E QoS implementation, VCM Tilgin CPE management operation and upgrade. 
  • Successful Integration of Cisco CVP call center with Cisco BTS
  •  Conduct various training sessions with NOC, HD, and call center about network, and standard procedures.

 

Zain Group activities: (Active Member of Zain Group SWAT team for Core)

  • Zain Touch Lebanon: Core network audit identification of issues in configuration/design/dimensioning/ identification of process gaps/ offsite support and on site presentation and explanation to Core/Access team.
  • Zain Sudan MNP Project: consultancy and solution review and recommendation.
  • IMS (IP Multimedia Subsystem): Blue print review and recommendation.

 

Designation: Projects Lead South Region (Assistant Manager CORE Engineering)
Company Name: Wateen Telecom
Tenure:  July-2005 till July-2008
Location: Pakistan 

  • Join company as pilot team member for WiMax rollout in 16 Cities, and implementation of Rel 7 Motorola IMS based
  • Converged Multiservice Network Core.
  • Lead member of launch team participate POC Core sites functional, operational, End to End testing agree on ATP perfumed UAT and ORT with Motorola team.
  • Managing LDI operations ATM/MPLS Backbone Sub Mesh (Nortel Passport PVG) & Cisco MGX 8880 for Voice over ATM and Data Connectivity over FR. 
  • Responsible for complete LDI operations with SLA of 99.999% service availability in south region consist of 4 major cities of Pakistan (KHI, QTA, SUK, HYD). 
  • Managing operations of Prepaid Calling Cards, Interconnects, Data Links, Management Links, and International Interconnects VIA Satellite Earth Station, DCME.

 

Major Achievements and Projects

  • Deployment of CMSN (RAN & CORE),  Commercial Launch of Wateen, and Planning for new phases.
  • Site acquisition, site sharing negotiation with Govt. and other agencies and site owners and group company.
  • RAN Rollout at South (Karachi, Hyderabad, Quetta, Sukkur).
  • Successfully secure Commencement certificate for Wateen WiMAX Project from Pakistan Telecom Authority (PTA). 
  • Conduct Orientation Workshops for regional Sales teams, Techs and new joiners.

 

 

Designation: Assist. Manager Network Operations 
Company Name: National Telecom Corporation 
Tenure:  May-2004 till Apr-2005
Location: Pakistan 

Designation: Senior Support Engineer            
Company Name: NATIONAL ENGINEERS (NETS International) 
Tenure:  Sep-2000 till May-2004
Location: Pakistan
 

Designation: Computer LAB Assistant
Company Name: THE CITY SCHOOL HEAD OFFICE
Tenure: Dec-1999 till Sep-2000
Location: Pakistan
 

Designation: Assistant Engineer
Company Name: FM -100 PAKISTAN
Tenure: Aug-1998 till Dec-1999
Location: Pakistan

Education

Education 

  • M.Sc. Applied Science (Telecom), PIMSAT, 2004.
  • Bachelor in Computer Science, Shah Abdul Latif University, 1999.
  • Diploma Associate Engineer in Radio & Electronics, Aligarh Institute Of Technology Karachi, 1998.

 

Training 

- PMP- ITIL/eTOM- Jira Agile- mobile infrastructure-Converged network- IMS/VoIP- CCNA

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