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Sylvain Michel

Sylvain Michel

Desktop Support Engineer
Nottingham, Nottingham

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About Sylvain Michel:

Self-started Desktop Support Engineer. 

Certifications : 
- Microsoft Certified: Cybersecurity Architect Expert (SC-100) 
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft 365 Certified: Security Administrator Associate (MS-500)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- CompTIA Advanced Security Practitioner (CASP+)
- CompTIA Security+ 
- CompTIA A+
- Currently studying for the Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

I have 7 months of experience in Azure and Azure Active Directory administration.
I am open to learning and am ready to learn anything.
I am fluent in English, French and have an Advanced Level in Spanish.

Experience

Desktop Support Engineer at LittlefishNottingham, July 2022 – Present (7 months)

  • Administration in Azure and Azure Active Directory
  • Regularly best performer in the internal team performance scoring system
  • Solving computer issues and providing support to clients (large customers)
  • Computer, Microsoft 365, network, software troubleshooting
  • Providing Customer Support

Waiter at TiramisuLondon, June 2017 – December 2017 (6 months)

  • 3-week work placement in Year 11, followed by 5 months of ad-hoc work
  • Preparing restaurant tables, attending to customers at the entrance  and taking orders from customers
  • Grading : Excellent: My supervisor’s notes are: “Professional behaviour at all times” … “Very happy to have Sylvain as part of the team, he is welcome to come back”.

Waiter/Tennis Coach Volunteer Work at the Brentham ClubLondon, July-August 2016

  • Tennis coach assistant for group lessons for children aged 5-10 years old
  • Waiter at the tennis club café

Education

September 2012 – June 2019 : Secondary school Lycée Français Charles de Gaulle, London. Obtained the French Baccalaureate Scientific Series.

In year 12, I won an award in the French inter-school Maths Olympiads Competition 

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