Sylvain Michel

Self-started Desktop Support Engineer. 

Certifications : 
- Microsoft Certified: Cybersecurity Architect Expert (SC-100) 
- Microsoft Certified: Azure Security Engineer Associate (AZ-500)
- Microsoft Certified: Identity and Access Administrator Associate (SC-300)
- Microsoft 365 Certified: Security Administrator Associate (MS-500)
- Microsoft Certified: Security Operations Analyst Associate (SC-200)
- CompTIA Advanced Security Practitioner (CASP+)
- CompTIA Security+ 
- CompTIA A+
- Currently studying for the Microsoft Certified: Azure Solutions Architect Expert (AZ-305)

I have 7 months of experience in Azure and Azure Active Directory administration.
I am open to learning and am ready to learn anything.
I am fluent in English, French and have an Advanced Level in Spanish.

Desktop Support Engineer at Littlefish, Nottingham, July 2022 – Present (7 months)

• Administration in Azure and Azure Active Directory
• Regularly best performer in the internal team performance scoring system
• Solving computer issues and providing support to clients (large customers)
• Computer, Microsoft 365, network, software troubleshooting
• Providing Customer Support

Waiter at Tiramisu, London, June 2017 – December 2017 (6 months)

• 3-week work placement in Year 11, followed by 5 months of ad-hoc work
• Preparing restaurant tables, attending to customers at the entrance  and taking orders from customers
• Grading : Excellent: My supervisor’s notes are: “Professional behaviour at all times” … “Very happy to have Sylvain as part of the team, he is welcome to come back”.

Waiter/Tennis Coach Volunteer Work at the Brentham Club, London, July-August 2016

• Tennis coach assistant for group lessons for children aged 5-10 years old
• Waiter at the tennis club café

September 2012 – June 2019 : Secondary school Lycée Français Charles de Gaulle, London. Obtained the French Baccalaureate Scientific Series.

In year 12, I won an award in the French inter-school Maths Olympiads Competition