Tara Hanner

Highly analytical and customer-focused professional with comprehensive experience developing and executing strategic account plans to drive revenue growth and ensure customer satisfaction. Repeated success identifying upselling and cross-selling opportunities, consistently exceeding sales quotas and expanding revenue streams. Skilled in negotiating contracts and successfully renewing agreements, ensuring favourable terms for both parties. Proficient in CRM software and tools, facilitating efficient customer management, reporting, and data-driven decision-making. Dedicated to upholding the highest standards of customer service, while simultaneously advancing business objectives/goals. Elite communicator and presenter, capable of conveying complex information clearly and persuasively to both internal teams and clients.

• Steered a portfolio of prestigious global accounts ranking in the top 10% of IBM UKI Channel, including CLS Bank, Dixon Carphone Warehouse, O2 Telefonica, Equifax, and WeSupply.
• Drove enhancement in customer NPS scores, elevating them from 5/6 to an outstanding 9, while consistently preserving existing high scores.
• Attained remarkable annual performance at 105% to 115% against set targets, driving new sales revenue and negotiating contract renewals.
• Researched and formulated a compelling business case advocating for the adoption of Gainsight training across all CSMs in Continental Europe.

Educated to O'Level, NVQ Level 2 in Business Administration and Certified Customer Success Manager through Gainsight Training.