Tennyson Kpohraror
Services provided: Customer support , Customer Support Representatives , Other Customer Experience & Tech Support
About Tennyson Kpohraror:
Many years experience implementing, developing/customising and supporting the Temenos Globus/T24/Transact Software.
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Handled various analyses, parameterisations and custom developments/programming needed to address specific Customer requirements for the Temenos Globus/T24/Transact Software.
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Handled Close of Business (COB) Runs, resolving COB issues and ensuring relevant services and environments are up and running as expected
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Raised Incidents for Issues and RFCs as needed using ServiceNow
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Reviewed Splunk and relevant log files for errors, did first level analyses, and raised Jiras as needed
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Monitored Job/Batch Schedules in Control-M and servers and services status in Grafana
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Handled numerous Data extraction requirements (covering customers, accounts, contracts, transactions, GL/PL, etc. historical/live details) in relation to 3rd Party systems interface and for Bank’s internal / Business Intelligence use and regulatory reporting. Output files produced in various formats (comma delimited, XML, etc) for later translation into PDFs or other custom-formats.
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Provided Efforts estimation for various Deliverables
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Configured Banks’ GL and PL from scratch based on provided Chart of Accounts and on how Products have been setup/implemented in the Temenos Globus/T24/Transact Software.
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Handled creation and testing of T24 web services using T24 Design Studio and SOAP UI for Temenos Internet Banking (TCIB) implementation and for interfacing TCIB with HID (ActivID Appliance) Authentication APIs
Experience
A Temenos Globus/T24/Transact Developer and Technical Support Consultant with many years experience in Globus (T24) implementation/support/upgrade, requirements elicitation, gap/impact analysis (British Computer Society (BCS) Certified Business Analyst), writing of functional/technical specifications, etc.; having both Technical and Functional expertise in many T24/Transact modules/interfaces including Core, Securities, Treasury, Retail, Financial Accounting and Reporting, Delivery/SWIFT, etc.
A very strong TAFJ/TAFC/Universe BASIC developer with basic understanding of UNIX, OracleSQL and Java (Oracle Certified Associate, Java SE 8 Programmer), and quick to grasp new technologies and developments, and demonstrates a logical and analytical approach to solving complex problems and issues.
A confident communicator and negotiator, and a motivational and inspirational manager of multi-skilled project teams who thrives in highly pressurised and challenging working environments.
Skills
Programming Languages: TAFJ/TAFC/Universe BASIC, Java, Unix Scripting
Temenos T24/Transact Implementation, Support and Upgrade
Data migration
Operating systems: Unix/Linux, Windows
Jboss
SQL
ServiceNow
Jira
Microsoft Office (word, excel, power-point and outlook)
Team Leadership
Requirements Elicitation and Analysis
Stakeholder Management
Training
Writing of Functional Specifications
Writing of Temenos T24 Technical Specifications
Education
MSc Physics (November 29, 1989)
Obafemi Awolowo University, Ile-Ife, Nigeria
Thesis: Computer-Simulation of Rutherford Backscattering Spectra for Multi-Layered and Multi-Elemental Thin Solid Films
BSc Engineering Physics – First Class (November 06, 1985)
Obafemi Awolowo University, Ile-Ife, Nigeria
Thesis: Semiconductor Radiation Detectors
Oracle Certified Associate, Java SE 8 Programmer (October 01, 2020)
ITIL® Foundation certificate in IT Service Management (August 12, 2015)
British Computer Society (BCS) Certificate in Business Analysis Practice (April 24, 2013)
PRINCE2 Registered Practitioner (February 17, 2012)
Customer Leadership Interface Program (December, 2012)
Development of Needs and Analysis Training (December, 2012)
Basic Accounting Course (January, 1994)
Customer Care Skills Course (October, 1993)
Building & Managing Effective Teams Workshop (July, 1993)
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