Thea Webb

I am a dedicated and adaptable professional with a strong background in hospitality and administration, now seeking to bring my skills into a customer-focused retail environment. My previous roles have honed my ability to stay organized, work efficiently under pressure, and communicate effectively with a wide range of people — all qualities that I believe are essential in retai

In hospitality, I developed a strong customer service mindset, consistently ensuring guests felt welcomed and well looked after. This experience taught me how to remain calm and professional in high-pressure situations while quickly resolving any issues to maintain satisfaction. In administration, I refined my attention to detail, time management, and problem-solving abilities, handling multiple tasks while supporting smooth day-to-day operations.

I enjoy working as part of a team and understand the importance of collaboration to achieve common goals. I’m also comfortable taking initiative and handling responsibilities independently when needed. With my own reliable transport, I’m flexible and able to travel to different locations or work varied shifts as required.

I am now excited to contribute my transferable skills to a retail role where I can continue to provide excellent customer service, support daily operations, and grow within a fast-paced, people-focused environment. Thank you.

EXPERIENCE

CATERING TEAM MEMBER | FOXHOUNDS | JULY 2022 – PRESENT

· Served high volumes of guests in a fast-paced environment with exceptional customer care.

· Confidently managed customer requests by listening actively to concerns and providing positive solutions notifying management of concerns.

· Provided friendly, courteous service, maximising positive customer satisfaction ratings.

· Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies with both cash and card payments.

· Took accurate guest orders and relayed information to kitchen and bar staff about preferences, requests, or allergens.

· Applied exceptional memory and multi-tasking skills to maintain optimal productivity.

· Upsold extras to help increase daily revenue intakes.

· Completed opening and closing tasks to create welcoming store environment.

· Delivered reliable customer service with attention to detail even under high pressure.

OFFICE ADMINISTRATIVE ASSISTANT | IWE ELECTRICAL | JULY 2023 – JULY 2024

· Managing Administrative Tasks:

· Answering and directing phone calls, emails, and other communications.

· Scheduling appointments, meetings, and maintaining the team’s calendar.

· Managing office supplies and inventory, ensuring timely replenishment.

· Customer Service and Support:

· Handling customer inquiries and directing them to the appropriate department.

· Addressing and resolving customer complaints in a timely and professional manner.

· Providing accurate information regarding the company’s services and products.

· Documentation and Record-Keeping:

· Maintaining accurate records of orders, contracts, and customer interactions.

· Filing and organising documents, including work orders, invoices, and purchase orders.

· Preparing and processing various forms, such as purchase orders, invoices, and service requests.

· Data Entry and Management:

· Entering data into internal systems, ensuring accuracy and consistency.

· Updating customer databases with relevant details and service histories.

· Billing and Invoicing Support:

· Assisting with the preparation and distribution of customer invoices.

· Tracking payments and following up on outstanding balances as required.

EDUCATION

UAL | TEC | SEPTEMBER 2020-2022

· COMMUNICATION -PASS

· ART- PASS

· DESIGN- PASS

. FIRST AID COURSE - PASS 100% 

GCSES | FILEY SCHOOL | SEPTEMBER 2015 – JUNE 2020

FULL CLEAN UK DRIVERS LICENCE | OWN TRANSPORT