
thirupathireddy duggi
Customer Service / Support
Services offered
Iam Professional Risk Analyst with 6 years of experience in people management, buyer risk, credit risk,
and fraud prevention across 5 product lines- Retail, Chargebacks, Digital, B2B, and Gift cards in
different platforms. A highly motivated and results-driven data analyst. My extensive experience in
data analysis, combined with my technical and customer service skills, has enabled me to deliver
outstanding results and drive successful outcomes in a fast-paced and dynamic environment.
Experience
Professional Risk Analyst with 6 years of experience in people management, buyer risk, credit risk,
and fraud prevention across 5 product lines- Retail, Chargebacks, Digital, B2B, and Gift cards in
different platforms. A highly motivated and results-driven data analyst. My extensive experience in
data analysis, combined with my technical and customer service skills, has enabled me to deliver
outstanding results and drive successful outcomes in a fast-paced and dynamic environment.
Education
Master of Science, Business Management with Data Analytics
BPP University - London, ENG
Business Management Professional with a Master's degree in Data Analytics, offering expertise in
strategic planning, data-driven decision-making, and business performance optimization. Possess a
strong understanding of data analysis techniques, statistical modeling, and data visualization tools.
Skilled in identifying key business metrics, analyzing complex datasets, and translating findings into
actionable insights. Proven ability to develop and implement data-driven strategies to drive revenue
growth, improve operational efficiency, and enhance customer experience. Excellent communication
skills, capable of presenting complex information to stakeholders and influencing decision-making. A
results-driven professional committed to driving business success through data-driven strategies and effective management practices.
Account Manager - Selling Partner Support
Amazon Inc - Hyderabad
Demonstrates excellent time-management skills and the ability to work independently while
using departmental resources, policies, and procedures.
Addressed problems with accounting, billing, and service delivery to maintain and enhance
client satisfaction.
Interpreted data and performance metrics, escalating issues to management as necessary.
Reviewing and assisting over 35- 40 Accounts each day.
Sep 2019 to Sep 2020
Risk Analyst - Transaction Risk Investigator
Amazon Inc - Hyderabad
Comprehensive investigations of high-volume transactions to identify and mitigate fraud and
other forms of financial risk.
Prepare reports and presentations on investigation findings and risk management strategies,
and communicate results to senior management.
Developed short-term goals and long-term strategic plans to improve risk control and
mitigation.
Develop and implement risk mitigation strategies and process improvements to minimize
losses and protect the company's financial interests.
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