Thomas Addis

Motivated, organized, and results-oriented Customer Service Professional with a proven track record of elevating service quality, driving sales growth, and fostering customer confidence and loyalty to enhance retention. Demonstrates outstanding communication and relationship-building skills, coupled with the ability to influence skill sets, processes, and system improvements within an organization.

Experience: Bringing 15 years of valuable experience within the customer care sector of the broadcast industry. Progression from a mechanical technician role through to middle management has equipped me with a wealth of knowledge about business structures and processes. My career trajectory reflects a commitment to personal and professional growth.

Philosophy: I firmly believe that the key to business longevity lies in understanding and addressing customer needs. By consistently delivering excellent customer care, I contribute to the lasting success of the organization.

Engineering/Pro-Repairs Service Business Development Manager – Sept.2022 – Oct.2023

Customer Service Team Leader – Major Accounts - Oct.2020 – Sept.2022

Service Escalations Manager - Mar.2018 – Oct.2020

Service Supervisor - Mar.2016 – Mar.2018

Head 3rd Party Service Administrator - Sept.2014 – Mar.2016

Tripod technician – July.2010 – Sept.2014

Previous:

FREELANCE EMPLOYMENT                                          JUN 2004 – MAR 2008

TWICKENHAM SOUND STUDIOS

• Sound Engineer & Assistant Sound Engineer

INFLIGHT PRODUCTIONS

• Audio Archivist

TASKFORCE

• Live Engineering (Conferences) 
• Audio/Visual technician

SUSSEX DOWNS COLLEGE

• Part-time lecturing on ProTools software

9 years with Creative Video Production Ltd, Brentford (CVP)

6 Years with Visual Impact Ltd- Teddington