Thomas Neill

I am a dependable, and detail-oriented professional with extensive experience in Customer Service, particularly within the Hospitality sector. I am actively seeking employment in roles that involve customer interaction, leveraging my excellent communication skills and work experience in this field. Capable of working efficiently both independently and as part of a team, I am always eager to enhance my skills and am fully committed to undertaking any necessary training to excel in a job role.

Personal Statement

I am a dependable, and detail-oriented professional with extensive experience in Customer Service, particularly within the Hospitality sector. I am actively seeking employment in roles that involve customer interaction, leveraging my excellent communication skills and work experience in this field. Capable of working efficiently both independently and as part of a team, I am always eager to enhance my skills and am fully committed to undertaking any necessary training to excel in a job role.

Employment History & Work Experience

Step Up Security Services Limited

December 2022 – January 2023 

Role - Night Security Guard (Temp contract)

Responsibilities: Monitored and authorized entrance and departure of employees, visitors, and other persons to maintain security of premises. Patrolled assigned areas regularly, checking for suspicious activities or safety hazards. Detected and prevented unauthorized access to restricted areas. Responded to alarms and investigated disturbances. Completed detailed reports documenting security incidents and actions taken. Collaborated with local law enforcement agencies when necessary.

Carlisle Support Services – Liverpool

July 2022 – October 2022

Role – Byelaw Enforcement Officer – Mersey Rail 

Demonstrated professionalism in managing crowds to ensure smooth flow and safety within railway premises, Upholding Railway Bylaws: Committed to enforcing and upholding the bylaws of the railway, ensuring compliance among passengers and staff. Dealing with Anti-Social Behavior: Effectively addressed and managed instances of anti-social behavior to maintain a secure and pleasant environment. Concern for Welfare, displaying a genuine concern for the welfare of passengers and staff, aiding and support when needed when - through the control room. Trained and prepared to administer first aid effectively in emergency situations. Penalty Fares: Implemented penalty fare policies. 

Showcase Cinema De Lux Liverpool 

April 2019 – July 2022

Role - Usher and Box Office 

Managing ticket stubs or online E-ticket passes and directed customers to the correct screens, ensuring a smooth entry process. Maintained cleanliness and presentation of cinema screens and foyer to enhance the overall viewing experience. Addressed customer enquiries and resolved complaints promptly to ensure customer satisfaction. Handled cash transactions for pick and mix concessions, ensuring accurate accounting for end of day accounts for management. Managed end-of-day tasks, including rubbish collection and compaction, maintaining a clean and organized foyer environment. Demonstrated exceptional performance in box office operations, effectively handling high volume ticket sales and phone enquiries. Received commendation from management for outstanding service and reliability. Progressed to take on increased responsibilities in the box office, securing additional shifts over time.

M Cooks Betting Office

January 2018 - October 2018

Role - Customer Service Advisor 

Delivering exceptional customer service by effectively addressing queries, questions, and complaints. • Handling payments and settling bets using various methods including Cash, Debit & Credit Cards, and Apple Pay. • Managing the placement and settlement of bets on sporting and other events. • Maintaining high-quality and up-to-date shop displays.

Ladbrokes Plc, Liverpool                                                                      April 2016 – November 2016

Apprentice Customer Service Manager 

Duties included:-

• Providing a high level of customer service, dealing with queries, questions and complaints effectively
• Dealing with payments and settling bets via Cash, Debit & Credit Cards, Apple Pay etc.
• Placing and settling bets on sporting and other events. 
• Ensuring shop displays were current and to a high standard.
• Ensuring I maintained a knowledge of sporting events, customer deals and opportunities etc.

Heebie Jeebies, Liverpool                                                                     March 2016 - April 2016

Bar Support Operative (Temporary Position)

Duties included:-

• Providing support to Bar Staff over 3 floors in a busy City Centre bar
• Collecting & washing glasses
• Stock Rotation and stocking the bar area ensuring all sales lines were stocked
• Preparing ingredients for cocktails and other drinks
• Keeping the bar tidy

Faculty Bar & Slaters Bar, Liverpool                                           September 2013 - March 2016

Bar Staff 

Duties included:-

• Key Holder working in 2 busy City Centre Bars
• Providing a high level of customer service, dealing with queries, questions and complaints effectively
• Serving drinks to customers, including preparing cocktails & ingredients drinks
• Dealing with payments and settling bets via Cash, Debit & Credit Cards, Apple Pay etc.
• Collecting & washing glasses and keeping the bars clean & tidy, including rest rooms
• Changing barrels, stock rotation and stocking the bar area ensuring all sales lines were stocked
• First Aider

Arc Hospitality, Liverpool                                                            September 2014 - January 2015

Waiting On (Temporary Positions)

Duties included:-

• Working at various events including Concerts, Football Matches, Charity Events etc.
• Providing a high level of customer service, dealing with queries, questions and complaints effectively
• Serving food & drink to customers and supporting kitchen staff by undertaking Porter duties
• Collecting plates, glasses etc. and tidying up after events.

Maria Fogg Family Law, Liverpool                                                        June 2014 – September 2014

Volunteer Administrative Assistant 

Duties included:-

• Answering the telephone and directing business calls to the relevant person
• Photocopying, Filing, Laminating and other general administrative duties
• Tidying away stationary orders
• Covering Reception during breaks etc.
• Dealing with and processing business post

Liverpool Mobility Team Guide Dogs                                          October 2012 – May 2014 

Volunteer 

Duties included:-

• Exercising dogs and supporting training techniques
• Cleaning and Grooming dogs
• Preparing food and managing diet of dogs
• Client visits to support with training programmes and settlement of dogs
• Fundraising at events

Croxteth Home Farm, Liverpool                                                            January 2011 – June 2013

Volunteer Farm Worker

Duties included:-

• Preparing food and feeding & watering animals
• Cleaning farm equipment

Education & Training History

Pinewood Training, Liverpool                                                     September 2013 – March 2014

Get Ready 4 Work Level 1 Course including 

• Functional Skills Maths, English and ICT     
• Health and Safety in the workplace, 
• Introduction to working with others, 
• Maintaining work standards, 
• Planning and reviewing learning.

Princes Trust, Liverpool                                                              June 2013 - September 2013
Team Programme - Entry Level Three in Employability and Team Leading Skills, 

Myerscough College -                                                                 September 2011- June 2013

Attained the following Qualifications 

• BTEC - Subsidiary in Animal Management              - Level 3 
• BTEC - Animal Care                                                - Level 2 (Merit) 
• QCF – Employability                                             - Level 1 & 2
• QCF Asdan - Personal and Social Development               - Level 1
• Community Sighted Guide                                    - Level 1

Broadgreen High School, Liverpool                                            September 2006 – July 2011 

Attained 5 GCSEs (including English & Maths) and 3 BTECs