Tokiko Minoda

I am a highly motivated, adaptable and responsible person who can utilise the professional skills developed through past work experiences. I have a methodical, customer-focused approach to work and a strong drive to see things through to completion.

In my previous job, I managed to lead our London branch office as the most profitable destination office among 20 European countries when we handled UK & Ireland land services for a chartered world cruise ship.

I am currently seeking a new role where transferable skills and experience can be utilised effectively and enhanced further.

Eventures: January 2021 - February 2022

Event Assistant (Freelance)

Career Summary

●  Online & real events assistant

●  Translation from English to Japanese for event website contents

●  Interpretation from English to Japanese or vice versa for technical support desks during

online meetings and events

NHK Cosmomedia (Europe) Ltd: August 2021 - November 2021

Customer Service Staff (Full Time)

●  Answering and making phone calls either in Japanese or English to deal with the customers' needs

●  Issuing invoices and receipts

●  Inputting daily activities and amending the customers’ contact details in the in-house system.

●  Sending emails to the customers either in Japanese or English

●  Providing technical supports to the customers if there are any viewing problems for the

Japanese broadcasting TV programs

Event Assistant (Freelance)

Property & Finance UK Group of Companies: February 2021 – July 2021

Dear Sourcer (Freelance)

●  Finding properties/lands to be sold and checking details by Nimbus Map

●  Making sales calls to help vendors maximising selling opportunities

●  Creating good relationships with vendors.

●  Introducing vendors to investment companies by sending potential deal reports

●  Following up for vendors

JTB Europe Ltd: March 2009 – January 2021

Assistant Manager, DMC & Planning, UK & Ireland Inbound Tour

●  Quotation, Planning, Tour Coordination, Tour attendance, Quality Control for UK & Ireland Inbound tours

●  DMC (Destination Management Company): Provides services, resources and expertise specialising in local knowledge for events, activities and tours for other companies.

●  Proposals of new ideas and materials

●  Tour itinerary creation and amendment on the system

●  Revenue control

●  Interpretation (English/Japanese)

●  Translation of the legal documents (English to Japanese)

●  Coordination of clients’ business trips by arranging meetings, accommodation,

transportations, restaurants, sightseeing, and others

JTB Europe Ltd (Self Employed) : June 1998 – February 2009

Tour Assistant

●  Meet and greet for clients at airports, between airports/stations and hotels

●  Check-in assistance stations, hotels, and other venues

●  Transfer assistance at hotels or airports

●  VIP special assistance service

●  Event assistance at meeting or conference venues

●  Interpretation between English and Japanese

●  Emergency call duty for out of office hours

Online Business Course

Online Product Launch Formula learning

Google Certification

Digital Marketing

Pitman College

Secretarial Diploma (Keyboard speed development, Business document production, Audio transcription, Microsoft Office (Word/Excel/PowerPoint)

SOKA University

Bachelor, Management