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Tonia Henderson

Tonia Henderson

Field Resource Controller Team Leader

Administrative

Reading, Reading

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About Tonia Henderson:

I am a reliable and detail-oriented professional with strong experience in customer service, administration, and IT support. At Fujitsu, I advanced from customer service technician to team leader, gaining expertise in resource planning, incident management, and engineer scheduling. Skilled in communication, problem-solving, and adaptability, I thrive in dynamic environments and consistently deliver positive customer experiences.

Experience

Field Resource Controller Team Leader - Fujitsu Jan 2023-present 

Field Resource Controller - Fujitsu - Feb 2022 - Jan 2023

2nd Line Messaging Engineer - Fujitsu - May 2020 - Feb 2022

Customer Service Technician - Fujitsu - Jun 2018 - May 2020

Education

Bracknell and Wokingham College - Sept 2015 - June 2018 

  • Level 2 BTEC IT 
  • Level 3 BTEC Business Studies 

Edgbarrow Secondary School - Sept 2010 - Jun 2015 

  • 4 GCSEs including Maths and English (Grade C) 
  • 2 BTECs awarded Merit 

 

 

  • Level 3 BTEC Business Studies 

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